At Gartner, our team is intrinsically motivated by a shared set of values where everyone strives to do their best, not only for themselves, but also for their team. Read on to learn more about Gartner’s Client Services Team.
Get to Know the Client Services Team
In a client services role, you’ll be part of a fast-paced, dynamic team providing the highest level of support to C-level individuals in some of the world’s most successful companies. You will build relationships with our existing clients, ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner continue to grow by ensuring strong client retention. Each role is differentiated by the level of experience you have speaking with clients, the level of the clients in the organization (C-level, VP, Directors, Managers, etc.) and the number of clients you have to speak with.
How to Succeed During a Client Services Interview
Interviewing for a new role can be intimidating, but at Gartner we are looking for individuals who are eager to learn and understand the importance of maintaining relationships with our clients. Using your strong people skills to maximize client satisfaction, retention and growth are keys to success in this role. Our client services team partners closely with every Gartner client to keep them engaged and help them achieve their goals.
For candidates who are interested in joining Gartner’s client services team, Gartner Recruiter Rich Hutton provides a few tips and tricks on how to succeed throughout the interview process.
Relax: We use this opportunity to find out more about who you are and what great experiences you have had. We are not trying to test you or put you under the spotlight. Treat this as a conversation where we are trying to get to know you — and you should be trying to get to know Gartner.
Have Personality: We look for traits, not certificates and qualifications, within Client Services. That means think about how you are coming across in an interview, not just what qualifications you have on paper. Because relationship-building is such an important part of this role, we like to take the time to get to know you.
Do Your Research: Nothing impresses us more than people who have gone out of their way to prepare. This is an interview for a professional job so showing that you have taken the time to prepare not only shows that you are taking this job seriously, but demonstrates your overall interest. This certainly goes a long way!
Traits That Make Up a Successful Client Services Associate
For candidates who are interested in joining Gartner’s Client Services Team, there are five key personality traits that can help you to succeed.
Emotional Intelligence: It is key to try and understand what motivates people, both inside and outside the organization. Because Client Services associates are working closely with clients, one must understand their expectations and what they may need from you in return. Fostering this relationship is key.
Evidence of Success: Having the ability to persevere when faced with challenges is something that will go a long way in this role. Critical thinking and solving problems strategically will ensure that our clients are satisfied. Because our Client Services associates work with people from different levels of the organizational hierarchy, you must be unwilling to accept less than the highest level of achievement.
People Acumen: The ability to engage with other people and develop value-added relationships while going above and beyond for your clients and team members is critical. Because this is a client-facing role, communication, collaboration and service excellence are just a few areas in which you must excel.
Roadmap to Success: Because the Client Services role is key to adding value to the organization, you must have the ability to quickly adopt best practices and follow established processes. It is also important to embrace feedback, as Gartner is keen on the continuous improvement of our associates.
Clockspeed & Intellect: The technology industry is always changing, as are the needs of our clients. Having the ability to process and understand information quickly in order to make action-oriented, intelligent decisions will take you a long way as a Client Services associate. You must be able to think on your feet and react quickly to tie previously unrelated concepts together. Agility and intellect ensure the best possible client experience.
Are you interested in joining Gartner’s Client Services team? Search for available opportunities here.