Asst Mgr, Variable Comp

Description

About this role:  

The Variable Compensation Care Team Assistant Manager will work as a player/coach, leading a team of Specialists as well as owning their own individual workload. This role is responsible for coaching and mentoring the team focused on the administration of worldwide Sales, Consulting, Conferences, and Specialist Compensation Plans, as well as overseeing a remote, multi-channel support center that handles employee inquiries concerning compensation. The Assistant Manager will act as a subject matter expert (SME) within the end-to-end compensation process, maintain the highest standards and procedures, and drive continuous improvement in people, process, and technology.

What you will do:  

• Lead, mentor, and coach a team of Specialists, supporting their individual workloads and professional growth

• Monitor and oversee the day-to-day activities of a remote multi-channel (ticket, email, chat, phone) support center handling compensation inquiries

• Provide individualized coaching related to team members’ workloads, including Variable Compensation policies, processes, and technology

• Collaborate with key stakeholders such as Territory Management, Territory Planning & Analysis, Sales Leadership, Sales Finance, Payroll, Accounting, and Audit

• Act as the SME for assigned work streams and projects, interpreting compensation plans and rules for complex or conflicting situations

• Guarantee the accuracy of all agreed quota assignments, system uploads, earnings calculations, and awards attainment

• Manage ongoing tasks such as earnings calculations, payment reviews, validations, and reconciliations

• Collect and analyze support center statistics (Daily/Weekly/Monthly/Annual) to assist management in setting performance standards (quality, volume, customer satisfaction, root cause analysis)

• Ensure team is trained and current on all processes, compensation plans, quota rules, territory rules, and tools; confirm documentation is updated and accurate

• Assist in training and onboarding initiatives; observe and support staff to ensure a thorough understanding of processes

• Prepare ad-hoc analysis and reporting as needed

• Analyze and communicate complex sales data, including both quota and performance, to various internal clients

• Advocate open communication and share ideas for enhancements and improvements

What you will need:

• 3 years in Specialist/Analyst role or relevant role with demonstrated leadership skills

• 2+ years of experience with Microsoft Office Suite (Excel, PowerBI, PowerPoint, Access); SQL is a plus

• Proven track record of driving changes in the areas of people, process, and technology

• Ability to efficiently gather data, perform quantitative and qualitative data analysis, and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization

• Excellent problem solving and project management skills

• Ability to adapt to a constantly changing environment

• Experience documenting and improving business processes

• Prior experience in utilizing CRM systems and metrics in a supervisory capacity is preferred

• Strong communicator with excellent interpersonal skills

• Exceptional customer service skills

• Motivated, high-potential performer, with demonstrated ability to influence and lead

• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges

• Strong communicator with excellent interpersonal skills

• Able to solve complex problems and successfully manage ambiguity and unexpected change

• Teachable and embracing of best practices and feedback as a means of continuous improvement

What you will get:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: 

• An upbeat, positive culture. Integrity, objectivity, collaboration, results, and a no-limits mindset are central to our values

• Limitless growth. We work with you to help you meet your goals and advance within the company

• Encouragement to be innovative and challenge status quo

• Exposure to industry leading training and development

• Performance based recognition and rewards

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  [email protected] .

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.