Operations Program Manager

Description

About this role:

The Operations Program Manager plays a critical role in driving strategic initiatives, operational excellence, and business transformation programs across the GRB. This role is responsible for leading cross functional projects, supporting the successful delivery of key GRB events, and managing the implementation of tools and technologies that enhance organizational effectiveness.

The individual will serve as a trusted partner to business and technical stakeholders, ensuring clear alignment of requirements, seamless execution of initiatives, and timely delivery of outcomes.

What you'll do:

GRB Event Management & Execution

• Maintain and own project plans as the single source of truth for all meeting‑planning activities, ensuring accurate tracking of progress, dependencies, risks, and decisions.
• Lead structured kickoff calls (≥16 weeks prior to event start) to align stakeholders on scope, roles, timelines, and success criteria.
• Conduct formal retrospectives within 14 days post‑event to capture lessons learned, best practices, and improvement opportunities.
• Proactively identify and escalate risks (e.g., missed deadlines, resource constraints, execution gaps) to ensure timely visibility and mitigation.
• Drive accountability by clearly mapping tasks, ownership, and expectations across all planning stakeholders.
• Continuously enhance project management capability through formal training, certifications, and applied learning aligned to business needs.

Technology Implementation & Business Transformation

• Act as the primary bridge between business and technology teams, translating business requirements into actionable solutions and ensuring delivered capabilities align with organizational needs and objectives.
• Manage the implementation, adoption, and ongoing governance of business tools and technology platforms, including coordination with internal and external partners.
• Drive technology enabled process improvements by defining requirements, monitoring project milestones, mitigating risks, and ensuring successful business outcomes.

What you'll need:

• 6+ years of relevant experience in service, operations, or program management roles
• Demonstrated ability to build strong relationships and influence across a matrixed organization, partnering effectively with multiple teams and leaders
• Strong analytical and problem-solving skills, with proven ability to work with large datasets and translate insights into actionable recommendations
• Business acumen to understand strategic initiatives and challenges, and recommend data-driven solutions
• Excellent written and verbal communication skills, with experience creating executive-ready presentations and updates
• Strong organizational and prioritization skills, with the ability to manage multiple concurrent workstreams and complex details
• Proven program management experience, including planning, tracking, risk management, and issue escalation in complex projects
• Advanced proficiency in Excel and PowerPoint, with the ability to develop high-quality analyses and compelling presentations

What you'll get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  [email protected] .

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