Digital Product Manager

The Opportunity  

We are looking for an impact-driven, Product Manager within our AI Products and Insights team, to lead our Next-Gen Personalization Platform, powering intelligent, context-aware, and highly personalized experiences across the client journey. 

In this role, you will own the product strategy and evolution of the platform that understands client context, infers intent, and determines the next best action, powering coordinated, personalized experiences across sessions and channels. 

You will work at the intersection of Personalization, AI, and platform product management, shaping a foundational capability used by multiple downstream teams and products. This is an opportunity to solve deep technical product problems, influence platform architecture, and drive broad enterprise impact in a complex, fast-evolving ecosystem. 

What You’ll Do  

• Own the strategy, roadmap and delivery for Personalization Platform, aligning priorities to enterprise AI strategy, client use-cases, and downstream product needs. 

• Build and evolve core platform capabilities, including real time customer intelligence, intelligent recommendation systems leveraging modern AI/ML techniques, and platform APIs that enable personalized experiences across multiple touchpoints. 

• Establish robust guardrails and governance for personalization, embedding policy controls, transparency and responsible decisioning into platform design and operation. 

• Establish a rigorous evaluation framework for platform performance, including recommendations quality, reliability, latency, and system scalability, and use those insights to guide continuous improvement. 

• Enable downstream experience teams to build high-quality personalized experiences by building robust, well-defined APIs, services, and platform abstractions that reduce friction and accelerate development. 

• Expand platform adoption by bringing personalization capabilities to new domains, workflows, and client touchpoints, increasing enterprise-wide leverage 

• Own cross-functional coordination and communication—driving alignment across Product, Engineering, Data Science, and dependent teams, and managing complex dependencies in a fast-paced environment. 

What We’re Looking For  

Experience & Background  

• 3–5+ years of product management experience, with meaningful exposure to technical platforms and enterprise SaaS products. 

• Experience building or scaling personalization, recommendation systems, ranking or decisioning platforms 

• Demonstrated experience working with AI/ML-powered systems, with practical understanding of model tradeoffs, feature engineering, evaluation frameworks, and what it takes to operationalize these systems in production. 

• Strong understanding of, or hands-on experience with modern AI platform patterns such as LLMs, retrieval systems, embeddings, pipelines, or agent orchestration 

• Track record of shipping technical products or platforms from zero-to-one and scaling them through adoption and iteration.  

• Strong analytical and problem-solving skills, with ability to diagnose gaps in system behavior or output quality, and translate them into structured, high impact improvements. 

• Excellent communication skills, with the ability to articulate complex AI-ML and system concepts to both technical and non-technical audiences.  

• Proven ability to influence cross-functional teams in a global, matrixed environment. 

Who You Are  

• Genuinely curious, you dig into problems because you want to understand them, not just resolve them. You read broadly, ask good questions, and notice things others miss. 

• Proactive and self-directed, you don’t wait for assignments. You see gaps, form a point of view, and move toward solutions before being asked. 

• Humble and learning-oriented, you’re comfortable saying “I don’t know” and genuinely excited to learn from the people around you, regardless of their title. 

• Sincere about the work, you care about building something meaningful, not just shipping features. You take pride in craft and hold yourself to a high standard because the work matters to you, not because someone is watching. 

• A clear, honest communicator, you can articulate complex tradeoffs to technical and non-technical audiences, and you default to transparency over spin. 

• Driven by impact, you measure your own success by whether the product got better and users got more value, not by how many things you launched. 

• Comfort with ambiguity: you’ve operated in environments where the right answer wasn’t obvious and you had to develop conviction through experimentation and judgment. 

• Comfortable operating in 0-to-1 innovation environments: you can create structure where little exists, make pragmatic tradeoffs, and drive work from early discovery through initial launch. 

Why This Role  

• Shape a product used by hundreds of thousands of enterprise decision-makers worldwide, with direct visibility into how your work moves business outcomes. 

• Work at the frontier of applied AI in enterprise, rethinking how humans interact with deep institutional knowledge. 

• Join a high-caliber, tight-knit product team that values rigorous thinking, intellectual honesty, and building things that matter. 

• Operate with real ownership: the team is small enough that your judgment directly shapes what gets built, and senior enough that your voice is heard in strategic conversations. 

• Learn and grow in an environment that invests in product management as a craft, with structured development, mentorship, and a culture of continuous improvement.