Senior Systems Engineer (Windows Endpoint Mangement)

Description

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.  

About the role:

The Windows Endpoint team is looking for an engineer to help manage the Windows fleet including endpoint management, patching, administration and automation using technologies such as Intune, Configuration Manager, and PowerShell.

What you will do

• Design, implement and maintain our Windows-based endpoint environment, including endpoint management, patch management, security management and deployment automation

• Evaluate new technologies related to end user computing for use in the corporate enterprise to enable our knowledge workers

• Develop standard work environments on company owned devices to ensure usability, performance and security requirements are maintained

• Automate end user support activities to include packaging of software and scripting of support tasks

• Automate service desk and desktop support tasks using various scripting languages (PowerShell)

• Assist with packaging all Gartner owned software for deployment via Enterprise distribution methods using Configuration Manager (formerly System Center Configuration Manager (SCCM)) and Microsoft Intune

• Leverage DEX (Digital Employee Experience) tools to proactively optimize and manage the employee experience on Windows endpoints. 

• Lead the design and development of DEX-based remote actions and dashboards to drive actionable insights and improve operational efficiency.

• Administration of Configuration Manager and Intune to include metrics/reporting using various tools

• Leverage AI-driven tools (e.g., Gemini, Copilot) to assist in scripting, diagnostics, hypothesis generation, and resolution drafting.

• Stay up-to-date with industry trends and emerging endpoint security and management technologies

• Work with the team to coach Gartner's internal support teams via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation.

• Work within ITIL Change Management process to shepherd planned changes

• Work with the team to coach Gartner's internal support teams via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation.

• Work within ITIL Change Management process to shepherd planned changes

What you will need :

•  2+ years managing the Automation of tasks using various scripting languages (PowerShell) to better support the service desk and desktop support

• 3+ years of experience using Intune/Configuration Manager to manage and deploy Windows devices

• Packaging and distribution of applications using Configuration Manager.

• Experience with Windows Patching using Windows Autopatch/Windows Update for Business, WSUS/CM, Software Update Groups (SUG), and Automatic Deployment Rules (ADR), 3rd party patching. 

Good to have:

• Hybrid Active Directory, Azure Active Directory

• Microsoft Azure

• 2+ years of experience managing devices using Configuration Manager (aka CM, SCCM, MECM)

• Experience using Autopilot to deploy Windows devices via Microsoft Intune

• Supporting Windows 365 Cloud PCs, Azure Virtual Desktop (Windows Virtual Desktop) or another similar VDI solution (Citrix, Amazon Workspaces)

• Active Directory Users and Computers

• PowerBI and reporting

• Intune Configuration policies/Group Policy

• Experience with DEX (Digital Employee Experience) tools

• Experience with Microsoft Windows 

• Experience with Microsoft Office 365 and Office Configuration Manager

Who you are:

• Graduate/Post graduate in BE/Btech, ME/MTech or MCA is preferred. 

• Excellent communication and prioritization skills.

• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.

• Owns success – Takes responsibility for successful delivery of the solutions.

• Strong desire to improve upon their skills in software development, frameworks, and technologies

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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