Software Engineer - DEX Automation & Engineering

Description

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the Role:

The DEX Automation & Engineering Analyst is a hands-on engineer and analyst responsible for building data pipelines, automations, integrations, and insights that turn Digital Workplace experience data into action.

This role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points, automating repeatable work, enabling remediation, and supporting communication campaigns that improve employee behavior and technology outcomes.

This role requires a strong analytical mindset, the ability to work with complex datasets, and the ability to boil technical data down into simple, actionable stories that help teams understand what is happening, why it matters, and what should be done next.

What You’ll Do:

Data & Analytics Engineering

• Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs.

• Clean, enrich, normalize, and validate datasets for downstream consumption by dashboards, data lakes, automation engines, and Digital Workplace teams.

• Perform deep analysis to identify: Patterns, Anomalies, Repeat issues, Employee friction points, Automation opportunities & Campaign opportunities

• Create reusable datasets, queries, dashboards, and summaries that support operational and strategic decision-making.

• Help ensure data quality, consistency, and documentation across DEX datasets and reporting outputs.

Automation Development

• Develop, maintain, and improve Python and PowerShell-based automations.

• Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems.

• Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets.

• Ensure automations include: Logging, Validation, Error handling, Measurement & Rollback considerations

• Partner with senior engineers and stakeholders to test, release, and improve automation workflows.

• Document automation logic, operational procedures, and support handoff requirements.

Insight Generation & Storytelling

• Convert complex analytical findings into clear narratives, simple visuals or summaries, Actionable recommendations & Prioritized next steps

• Help answer key operational questions like what issue is occurring, how widespread is the issue, which employees or devices are impacted, what is the likely cause, what action should Gartner take and how will success be measured?

• Support the design and execution of automation communication campaigns that influence employee behavior and reduce friction.

• Analyze campaign results and employee response data to determine whether the intended behavior or outcome was achieved.

• Partner with Digital Workplace teams to validate insights, refine hypotheses, and iterate based on results.

Collaboration & Continuous Improvement

• Work closely with Digital Workplace, Service Operations, and engineering stakeholders to understand business needs and technical constraints.

• Support the intake and prioritization of DEX use cases, automation candidates, and reporting requests.

• Continuously monitor experience metrics to proactively identify emerging issues.

• Stay current with DEX, endpoint management, automation, analytics, and AI-assisted engineering practices.

• Use AI-driven tools where appropriate to assist with scripting, diagnostics, hypothesis generation, documentation, and resolution drafting.

What you’ll need:

• 4+ years of experience in software engineering, automation engineering, data engineering, analytics engineering, or a related technical role.

Must-have:

• Strong hands-on experience with Python and PowerShell.

• Experience working with analytical query languages, with NQL strongly preferred.

• Experience with Nexthink, NQL, or similar Digital Experience tools.

• Experience analyzing complex datasets and turning findings into clear recommendations.

• Exposure to Digital Workplace, endpoint management, DEX telemetry, Intune, or similar enterprise technology data.

Nice-to-have:

• Experience working with Microsoft Intune, endpoint management data, or remediation workflows.

• Familiarity with data platforms, data lakes, Splunk, PowerBI, Kusto, Snowflake, or similar reporting and analytics tools.

• Experience supporting automation initiatives that reduce service desk volume or manual operational work.

• Interest or experience in behavioral analytics, communication campaigns, or experience design.

• Familiarity with ITIL Change Management or enterprise operational processes.

Who you are:

• A strong communicator

• Able to work independently or within a team proactively in a fast-paced environment.

What Success Looks Like:

• Reliable DEX data pipelines power insights, dashboards, and automations.

• High-quality automations reduce manual effort, recurring issues, and preventable tickets.

• Clear, compelling data stories influence operational decisions and technical action.

• Digital Workplace teams trust the insights because the analysis is accurate, explainable, and tied to measurable outcomes.

• Communication campaigns are informed by data, targeted appropriately, and evaluated for impact.

• The role helps Gartner IT become more proactive, more automated, and more focused on employee experience.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

#LI-SG4

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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