Software Engineer - DEX Automation & Analytics

Description

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the Role:

The role is well suited for candidates coming from either a Data & Analytics background or an Endpoint Engineering background who can combine technical expertise with analytics and visualization to improve digital workplace outcomes.

This role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points, automating repeatable work, enabling remediation, and supporting communication campaigns that improve employee behavior and technology outcomes.

The role requires a strong analytical mindset, the ability to work with complex datasets, and the ability to boil technical data down into simple, actionable stories that help teams understand what is happening, why it matters, and what should be done next.

What You’ll Do:

Data & Analytics Engineering

• Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs.

• Build dashboards and reporting solution that translate Digital workplace data into actionable insights.

• Clean, enrich, normalize, and validate datasets for downstream consumption by dashboards, data lakes, automation engines, and Digital Workplace teams.

• Perform deep analysis to identify: Patterns, Anomalies, Repeat issues, Employee friction points, Automation opportunities & Campaign opportunities

• Create reusable datasets, queries, dashboards, and summaries that support operational and strategic decision-making.

Automation Development

• Develop, maintain, and improve Python and PowerShell-based automations.

• Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems.

• Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets.

• Ensure automations include: Logging, Validation, Error handling, Measurement & Rollback considerations

​Insight Generation & Storytelling

• Convert complex analytical findings into clear narratives, simple visuals or summaries, Actionable recommendations & Prioritized next steps

• Help answer key operational questions like what issue is occurring, how widespread is the issue, which employees or devices are impacted, what is the likely cause, what action should Gartner take and how will success be measured?

• Support the design and execution of automation communication campaigns that influence employee behavior and reduce friction.

• Analyze campaign results and employee response data to determine whether the intended behavior or outcome was achieved.

Collaboration & Continuous Improvement

• Work closely with Digital Workplace, Service Operations, and engineering stakeholders to understand business needs and technical constraints.

• Continuously monitor experience metrics to proactively identify emerging issues.

• Use AI-driven tools where appropriate to assist with scripting, diagnostics, hypothesis generation, documentation, and resolution drafting.

What you’ll need:

• 2-4 years of experience in Data Analytics, Data Engineering, Endpoint Engineering, Automation Engineering, or a related technical discipline.

• Strong hands-on experience with Python and/or PowerShell scripting.

• Experience building dashboards, reporting solutions, data pipelines and analytics workflow.

• Ability to analyze complex datasets and translate findings into clear recommendations.

• Exposure to Digital Workplace, endpoint management, DEX telemetry, Intune, or similar enterprise technology data.

• Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar Digital Experience (DEX) tools is preferred

Who you are:

• A strong communicator

• Able to work independently or within a team proactively in a fast-paced environment.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

#LI-SG4

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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