Description
About this role:
Specialist, Content Compliance role holders are responsible for ensuring conformity with Gartner’s Content Compliance Policy by clients and other third parties with permission to use Gartner’s intellectual property.
What you’ll do:
- Assist with multiple intake queues containing inbound requests and questions from various internal colleagues and Gartner clients worldwide.
- Create case files for each in our Matter Management platform; collect relevant information, data describing the content use request and the content submitted for review.
- Assess risk associated with quote requests and other proposed external use of Gartner IP and identify and recommend approaches to mitigate them as required:
- For non-complex request or questions about policy interpretations, provide the relevant guidance.
- For complex matters or those that involve a large number of quote requests or as in requests to use Gartner’s IP in the context of legal or regulatory proceedings, escalate the matter to the wider legal team as appropriate.
- Handle requests for second review of decisions under the Content Compliance Policy or escalations pertaining to refusals of use.
- Build relationships with internal stakeholders, particulary those teams with clients seeking to quote Gartner research externally, like Gartner Conferences and our Media product teams
What you’ll need:
- Bachelor's degree or higher
- 2 + years demonstrated work experience in a dynamic and fast-paced environment; experience in a research, academic, marketing, legal, translation, or compliance environment a plus
- Outstanding written and verbal communication skills in English
- Ability to work independently
- Strong collaborative and team player ekills with the ability to form effective working relationships at multiple levels
- Ability to manage multiple concurrent activities and to prioritize available resources, while meeting tight deadlines, both internally and externally with client companies
- Ability to make analytical and objective decisions, and defend judgment calls where required
- Strong attention to detail as well as tenacity to manage projects to completion
- Ability to interpret and apply policy parameters
- Ability to think creatively/ solutions-orientated
- Experience in client-facing roles, with the ability to handle conflict and be assertive when necessary, and
- Ability to work on confidential matters, exercising sound, independent judgment
About this role:
Specialist, Content Compliance role holders are responsible for ensuring conformity with Gartner’s Content Compliance Policy by clients and other third parties with permission to use Gartner’s intellectual property.
What you’ll do:
- Assist with multiple intake queues containing inbound requests and questions from various internal colleagues and Gartner clients worldwide.
- Create case files for each in our Matter Management platform; collect relevant information, data describing the content use request and the content submitted for review.
- Assess risk associated with quote requests and other proposed external use of Gartner IP and identify and recommend approaches to mitigate them as required:
- For non-complex request or questions about policy interpretations, provide the relevant guidance.
- For complex matters or those that involve a large number of quote requests or as in requests to use Gartner’s IP in the context of legal or regulatory proceedings, escalate the matter to the wider legal team as appropriate.
- Handle requests for second review of decisions under the Content Compliance Policy or escalations pertaining to refusals of use.
- Build relationships with internal stakeholders, particulary those teams with clients seeking to quote Gartner research externally, like Gartner Conferences and our Media product teams
-
What you’ll need:
- Bachelor's degree or higher
- 2 + years demonstrated work experience in a dynamic and fast-paced environment; experience in a research, academic, marketing, legal, translation, or compliance environment a plus
- Outstanding written and verbal communication skills in English
- Ability to work independently
- Strong collaborative and team player skills with the ability to form effective working relationships at multiple levels
- Ability to manage multiple concurrent activities and to prioritize available resources, while meeting tight deadlines, both internally and externally with client companies
- Ability to make analytical and objective decisions, and defend judgment calls where required
- Strong attention to detail as well as tenacity to manage projects to completion
- Ability to interpret and apply policy parameters
- Ability to think creatively/ solutions-orientated
- Experience in client-facing roles, with the ability to handle conflict and be assertive when necessary, and
- Ability to work on confidential matters, exercising sound, independent judgment
#LI-MS7
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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