Sr Market Research Specialist, SRS

Description

About this role:

The Senior Market Research Specialist will work on high impact client inquiries and help clients with actionable advice. The associate will conduct research on Gartner platforms and will frame the client response in the form of a structured framework. Helping junior colleagues create high quality inquiry response will also be an added responsibility.

What you’ll do:

• Utilize existing Gartner research and all relevant digital platforms to prepare high quality advice in form of ResponseHub COE deliverable for Gartner clients.

• Conduct research using both systematic and intuitive secondary research techniques.

• Prepare the response in the form of a structured format or a pre-defined framework – The response should be crisp, precise and actionable in nature.

• Follow QC guidelines carefully. Reach out to stakeholders for their inputs on the response quality and future improvements

• Ability and comfort to work independently on unstructured inquiries, collaborate proactively with different stakeholders and demonstrate full ownership of the task assigned.

• Lead, manage and expand engagement with global analyst community Engage with Research Engagement Services (RES) stakeholders on a regular basis suggest scheduling changes, best practices and analyst recommendations Deliver written responses on time and maintain high quality standards of the advice

• Manage inquiry workload, timelines and provide feedback to the specialist working on those inquiries

• Develop vertical/Tech subject matter expertise. Position yourself as go-to-person for specific subject understanding

• Conduct a thorough internal quality check as per the laid-out process and ensure a quality delivery

• Manage internal MIS and ensure timely reporting of KPIs in defined format and frequency

• Provide project scores to specialists on selected inquiries on a regular basis and suggests improvement points

• Timely escalation of things in case any challenges arises and have a solution-oriented mindset

• Provide constructive feedback to peers as well as be receptive to feedback from peers

What you’ll need:

• Graduate + MBA (IT/Ops) from leading B-schools

• 3-5 years of experience in the research industry dealing with Technology areas such as Applications, Data & Analytics, Infrastructure & Operations, Security & Risk etc.

• Eagerness to Learn: Awareness of technology topics, hardware/software/services basics, changing technology trends and learning about different tech vendors

• Problem Solving Skills: Analytical skills and the ability to think independently. Candidate must possess a “can do” attitude and should be a self-motivated individual

• Strong working knowledge of MS Word, PowerPoint and Excel tools etc.

• Strong communication skills – oral & written:

• Should structure all communication for meaning and flow with strong command on English language.

• Should be able to manage projects/inquiries of fellow associates and be able to work in a highly dynamic work environment

• Ability to communicate effectively and manage global stakeholders’ expectations

Who you are:

We are looking for creative, analytically strong, articulate and self-motivated individuals who would like to develop a strong knowledge of technology domains along with building consultative problem-solving skills. Some of the shared characteristics of our successful hires include:

• Strong appetite to dive deep into a given technology domain/s to develop expertise and distill key findings.

• Ability to gather, analyze, restructure, identify and create original insights from qualitative and/or quantitative data.

• Strong oral and written communication skills.

• Competence for meeting deadlines, multi-tasking and managing work under ambiguity/uncertainty (e.g., changing factors, limited information)

• Aspiration to constantly learn and improve

Who are we?  

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?  

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?  

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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