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Senior Program Manager, Methodologies


About this role

This is an individual contributor role in the Research Architecture and Methodologies team within Gartner’s Content Research Excellence organization. It is focused on implementing and managing complex, cross-business-unit content strategy programs that enable Gartner Research & Advisory (R&A) to deliver high-quality, objective insights to clients and to support business growth, client engagement and retention.

What you will be doing:

  • Define, deliver, and manage Research Architecture and Methodology programs globally in alignment with Research and Gartner business objectives

  • Lead and manage business system and process development for multiple, concurrent, complex programs and initiatives

  • Work with R&A, Product, and IT teams (and other functional areas where applicable) to develop content and business requirements that evolve our research methodologies to support R&A-led strategic programs

  • Support execution of methodologies and content architecture by leveraging best practices in:

    • Process design - design excellent processes and/or optimize existing processes, using convention of efficiency, simplicity, leverage, data utilization, and change management

    • Process execution – effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis.

    • Process management - demonstrate effective process management through data analysis, communication, and service excellence

  • Maintain an excellent understanding of Gartner products, select research methodologies and evolving client needs

  • Work independently, as well as collaboratively, to achieve results:

    • Create detailed plans and supporting documentation for each project, maintaining strong alignment and collaboration with partners

    • Design and develop multi-channel communication and training plans (internal and external) to engage and enroll key stakeholders in change management initiatives

    • Identify opportunities for innovation and continuous improvement of the Research content portfolio and related methodologies and processes

    • Create and manage key success measurement criteria and analysis to drive continuous program improvement

The results we are looking for:

  • Delivery of Gartner business goals by improving the organization's ability to deliver must-have content and support compelling interactions with clients.

  • Methodologies programs demonstrate value and return on investment, increase clients’ engagement with Research content, enhance the client experience, and improve the effectiveness of Gartner associates

  • Portfolio of projects is well managed, reported and communicated through their lifecycle and delivered to defined purpose and expected deadlines to grow and scale the business

  • Requirements with a keen focus on client and business needs are surfaced, documented, validated, and implemented

  • Excellent reporting, training and stakeholder communications to ensure projects are continuously delivering on purpose and business impact.

What you will bring to the table:

  • Solid understanding of the technology industry, major segments, trends and technologies, and common vendors, products and solutions used.

  • Experience independently managing content programs, projects, and processes that demonstrate positive business impact.

  • Demonstrated track record of designing and improving business processes with rigor and attention to detail.

  • Excellent written and oral communication skills and the ability to articulate complex concepts effectively to a broad spectrum of roles and backgrounds across all levels of seniority.

  • Excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects and deliverables and priorities to meet ambitious deadlines.

  • Strong business acumen, able to see the big picture and make principled tradeoffs to optimize outcomes.

  • Fluency in Microsoft PowerPoint, Word and Excel.

  • Proficiency in data analysis and ability to communicate quantitative insights succinctly

  • Executive presence for interacting and presenting to senior leaders and stakeholders.

  • Potential travel to select Gartner events. Overall travel less than 5%.

The ideal candidate for this role will have:

  • Demonstrated track record managing content and/or product strategy programs

  • Experience working in a complex and fast-paced global workforce preferably in Research, Consulting, or Media industries

  • Demonstrated track record for leading change management initiatives

  • Design thinking, customer/user experience, and/or market research skills

  • An understanding of a variety of research methods and their application

  • Experience leveraging data and metrics to understand customers, content, and/or product performance

  • Proven project management skills in agile environments.

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Who are we?  

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?  

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?  

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:89081

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