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Sr Program Manager


About this role:

This is an individual contributor role in the Research Engagement Services (RES) team within Gartner’s Global Services & Delivery organization. It is focused on implementing and managing complex, cross-business-unit technology programs, utilizing agile methodologies. You will work collaboratively with cross-functional teams and your ability to be proactive, agile, adaptable and an excellent communicator will be essential in achieving targeted outcomes.

What you will do:

  •  Manage complex global cross-business-unit business systems & transformation programs with business-critical outcomes and impact.
  • Act as Product Owner for the business unit’s CRM transformation to Salesforce (Service Cloud)   
  • Partner, collaborate, and manage relationships with key business partners and leaders to capture operational & business requirements and successfully establish and execute on strategies and tactical plans.
  • Collaborate closely with a team of product managers, engineers, analysts and operations specialists to build and manage client service focused technology solutions in an Agile development environment.
  • Process Management & Design: demonstrate effective process management through process design, execution and service excellence. Partner with business partners to optimize existing processes, using principles of efficiency, simplicity, leverage, data utilization, and change management.
  • Effective and timely issue resolution and root cause analysis.
  • Support change management strategies to manage the people side of change to achieve the required business outcome. 
  • Business Acumen – Maintain an excellent understanding of tools and business areas supported, internal/external business & relationship management.
  • Project Management experience is highly desired, leveraging best practices, tools, templates, and standards.
  • Implement regular project reporting to key stakeholders to communicate progress and metrics measurements. 
  • Provide thought leadership on the appropriateness of tools and processes to program goals.
  • Design and deliver communications and presentations to all management levels and internal partners. Manage ongoing interactions and communications with internal stakeholders.

What you will need:

  • Bachelor’s Degree or higher  
  • 7-10+ year business experience, with progressive responsibility, in an extremely fast-paced work environment 
  • Experience within the IT Research, Consulting, or Professional Services industry preferred.
  • Experience involving implementation of large strategic projects in a complex matrixed organization with distributed virtual teams is a plus.
  • Agile certifications: Certified Scrum Product Owner and/or Certified Scrum Master certification desired
  • Demonstrated track record of successful business analysis, design, and management of optimized processes, projects and programs in a complex global workforce environment.
  • Ability to both advise senior management on project design/direction & to lead and guide less experienced colleagues.
  • Excellent project management skills inclusive of understanding business operations, process decomposition, scoping, planning, analytical, needs requirement, organization, initiative & problem-solving skills.
  • Knowledge of Product Development, Project Management, and Business Analysis tools: such as Microsoft Project, Visio, Excel, Jira, and Confluence
  • Knowledge of Gartner’s technologies and applications is desirable. (Internal Candidates)
  • Strong communication & change management skills. Ability to collaborate, negotiate, and influence to manage diverse groups to reach successful outcomes.
  • Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills. 

Who are we?  

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?  

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?  

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 84,000 USD - 115,920 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:88960

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