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Director, Deal Desk


About the role:

Lead a team to effectively manage and grow Deal Desk support for the global Consulting organization. Drive the ongoing evolution of the Consulting Deal Desk through business awareness and process monitoring to improve a globally consistent strategy, and building rapport with the Industry Leaders, Region Leaders, and Managing Partners.

What you’ll do:

  • Drive and enable our Managing Partners and Industry Leads productivity which will be measured through Deal Desk metrics, monthly reporting, and qualitative feedback.

  • Improve Deal Desk new hire productivity ramp up time.

  • Work with OMB/Finance/Risk/Legal to ensure smooth transition to Deal Desk processes.

  • Function as single point of contact for concerns/escalations on process management.

  • Function as liaison with HR/Recruitment for all issues related to recruiting, hiring, and direct reports.

  • Ensure all Managing Partners and Industry Lead new hires are properly onboarded to the Deal Desk process effectively.

  • Communicate business impact to Regional Business Analyst team in a transparent and collaborative effort to drive strong forecast hygiene and business impact.

  • Effectively lead and manage a team of 8-10 Deal Desk associates/managers in the achievement of tasks and goals aligned to the execution of the Deal Desk strategy.

  • Working with the VP, Consulting Ops, effectively manage resource requirements for growing and scaling the Deal Desk.

  • Lead change management and process improvement initiatives with the team; highlight bright spots, best practices, and drive global consistency.

  • Ensure the team understands and can execute existing policies and procedures, the impact to Consulting’s business and effective communication to field associates.

  • Serve as the escalation point for all Deal Desk associates with complicated deals that may require subject matter experts or escalation to business leaders.

  • Ensure effective onboarding and training of Deal Desk new hires and provide mentorship and coaching for continued growth.

  • Represent the Deal Desk during any global or regional calls on any business initiative.

What you’ll need:

  • Bachelor’s degree preferred.

  • 10 years+ Business and Analytical experience

  • 4+ years manager experience

  • experience a plus.

  • Demonstrated experience to manage a full team at various levels.

  • 7 to 10 years of experience in a sales, contracts, or finance environment.

  • Proven record of Project Management that drives productivity results.

  • Excellent verbal and written communication skills. In particular, the ability to convey complex requests in an efficient and effective manner.

  • Highly detailed orientated and process driven.

  • Able to solve complex problems and successfully manage ambiguity and unexpected change.

  • Effectively translate business requirements to Consulting Technology and Business Analytics team for Professional Service Application and dashboards/reporting needs

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 164,220 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:88002

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