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Sr Business Operations and Strategy


About this role

The Sr Business Operations and Strategy (BOS) will partner closely with Assurance practice leadership to develop creative approaches that solve complex operational problems and inform prioritization of strategic continuous improvement efforts.  This position will be charged with discovering, improving, mapping, analyzing and visualizing data to deliver unique insights into operational execution, resource planning and customer usage to accelerate business performance. Role reports to Distinguished Vice President, Assurance Quantitative Research and Data Science.


  • Identify accessible data sets and models we can use to better understand content, client interaction and operational performance, and potential improvement opportunities
    • Spot data-related challenges and work constructively to resolve them
  • Cultivate strong relationships across the firm (e.g. with central functions and other practices) to unlock valuable sources of data and drive improvements in collection, analysis and reporting.
  • Build and execute analysis plans that yield unique insights into tangible operational improvements we can make to have real commercial impact
    • Source, generate and prioritize high-value hypotheses to test
  • As appropriate, create and reliably deliver easy-to-consume leadership communications (e.g. slides, reporting tools and dashboards) that catalyze action on the most important operational improvements; leverage centrally built tools where applicable.
  • Work with practice leaders to identify and resolve barriers if metrics are outside desired ranges.


  • Bachelor’s degree required; master’s degree preferred
  • 4-8 years of progressive business experience, preferably in an analytics-related role where wrangling data, owning analysis and findings discovery, and driving leadership-level conversations was core to the role (e.g., in consulting, business intelligence or financial analytics)
  • Experience developing strategic priorities and related execution/metrics regimes, including:
    • Working with leaders to identify what is most important – strategic priorities.
    • Designing the best ways to execute on the strategic priorities
    • Developing data and analysis to track execution and drive continuous improvement
  • Strong analytical thought processes – the ability to break down a complex, ambiguous problem into solvable components, and then finding the fact base to prove/disprove hypotheses about root causes of those components.
  • Quantitative and statistical analysis skills – familiarity with data interpretation and descriptive analysis required for tasks such as extracting key insights from large data sets or segmenting customers or behaviors into distinct groups which can be targeted for improvement (more technical analyses such as regression, factor, or cluster analysis are preferred but not required).
  • Experience managing multiple projects; demonstrated ability to own, manage and complete projects. Excellent organization skills. Time management and task flexibility--ability to multitask and change priorities as needed.
  • Written, visual, and verbal communications – ability summarize complex data sets into elegantly simple summaries which focus attention on the most important causes of a challenge. Strength in typical delivery modes required: Excel (details), PPT (summary), and verbal presentation to senior and varied audiences.
  • Ability to develop and maintain strong relationships up, down, and across the organization, via influence without formal management authority.
  • Knowledge and experience in working with Gartner Research and Advisory data resources (ElasticSearch, PowerBI Reporting, PowerBI Desktop/custom report creation, BAW) preferred.


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 84,000 USD - 115,920 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:87021

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