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Procure to Pay Specialist


About this role:

The Procure to Pay Specialist manages a variety of systems and processes related to the purchasing and payment of goods and services in support of Gartner associates and initiatives worldwide. This includes all steps leading up to timely and accurate payments to suppliers, including supplier set up/maintenance/review, PO requisitioning, invoice entry, OCR oversight, reporting and customer service. 

What you’ll do: 

  • Shift Timing: 2PM to11 PM IST
  • Responsible for Global AP vendor creation/maintenance, including KYS (Know your Supplier and compliance/risk), tax review/assessments, and invoice processing.  Review vendor Master File for accuracy
  • Manage suppliers through the onboarding experience through proactive communication and resolution of onboarding issues and delays. Daily communication (meetings, phone calls, emails) with internal stakeholders and suppliers at all levels on P2P queries.
  • Management of the team shared email box. Including answering of all Level 1 questions, providing education to customers and suppliers on Gartner processes and triaging to the respective team when necessary to meet customer service SLA.
  • Work to drive supplier usage to Gartner’s spend management tool and ensure the optimal path of onboarding, invoicing and payment is used to improve the overall customer experience.
  • Design and report on metrics that highlight the supplier onboarding experience timeliness and accuracy of vendor creation.
  • Create and implement process improvements to drive customer satisfaction through the procure to pay experience by identifying issues in day to day tasks and voice of customer feedback on areas of opportunity.

What you’ll need:

  • Bachelor Degree in Accounting/Finance/Business area or equivalent work experience.
  • Ability to work during US time zone
  • Excellent customer service skills both written and oral
  • Minimum 3 years previous experience as a P2P Specialist or relevant business experience of IT and non-IT products and services. Knowledge of and experience with industry-standard Procure to Pay best practices.
  • Ability to exercise independent judgment and make timely decisions with regard to vendor problem resolution, invoice and quote reconciliation
  • Ability to manage multiple priorities effectively
  • Experience and proficiency with standard procurement and contract management systems such as Oracle procurement modules; Contract Management Tool; DocuSign, Excellent Microsoft Office and Outlook skills
  • Strong initiative and willingness to take on projects in a proactive manner;

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead
  • Strong communicator with excellent interpersonal skills
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Teachable and embracing of best practices and feedback as a means of continuous improvement
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Limitless growth! We work with you to help you meet your goals and advance within the company
  • Encouragement to be innovative and challenge status quo
  • Exposure to industry leading training and development
  • Performance based recognition and rewards


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:87001

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