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L&D Lead


About this role:

The L&D Operations Team Lead will be a part of our enterprise L&D team focused on leading a team of individual contributors who provide back-end operational and logistical support to run inclusive, high-impact learning experiences, primarily for our sales leaders and associates. This role will be responsible for both executing end to end operational support for our sales leadership programs and coaching direct reports to provide operational support for our new hire sales programs.

This role requires proven experience in leading and coaching others either through direct management, leading others through projects and/or experience developing operational capabilities and processes. An interest in developing others, independent problem solving, stakeholder management, excellent communication skills and a client-first approach are critical.

 What you will do:

  • Lead a team of L&D associates responsible for the backend operational and logistics support of both sales associate and sales leader programs.

  • Act as the primary lead to operationalize global sales leader programs – directly owning the data input, roster management, communications plan and stakeholder engagement.

  • Coach and support the team in tracking learner data, building training rosters and executing communications.

  • Coach and develop team capabilities in data analysis, client service, logistics and event planning and attention to detail.

  • Enable a globally consistent training experience through proactive coordination with your team, learners and their managers and stakeholders across multiple functions, regions, and geographies.

  • Identify and codify best practices to enhance the learner experience and deliver client value.

  • Enhance operational process by identifying areas for improvement using feedback from all stakeholders and formulate plans for implementation and distribution in all regions where necessary.

  • Partner with your team as an escalation point for operational and technical troubleshooting for backend operations.

  What you’ll need:

  • Bachelor’s degree

  • 3-5 years of HR or relevant professional experience.

  • Past experience in leading or coaching L&D or Operations professionals through direct management, leading project teams and/or ownership of onboarding/training.

  • Experience with LMS systems (Cornerstone preferable) and HR Systems.

  • Intermediate to advanced knowledge of MS Office and Google Suites (i.e., Excel, PPT, Sheets, Docs, etc.).

  • Superior problem-solving ability.

  • Demonstrated initiative and resourcefulness.

  • Process and project management skills with attention to detail.

  • Excellent written and oral communication skills.

  • Ability to analyze and codify L&D related data.

  • Effective time management and organizational skills with the ability to work well under pressure and across numerous teams, business units, cultures, and geographies


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 76,000 USD - 106,260 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86733

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