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Sr. Program Manager, Content, Gartner Research


About this role:

The Sr. Program Manager is a position within the R&A Program Management Office (PMO) which drives both Gartner’s and clients’ long term success as an indispensable business partner that expertly orchestrates cross-business-unit projects and programs that align with the global Research & Advisory Strategy. The Sr. Program Manager oversees business stakeholder requirements, design, and change management for a global product that supports the generation of content for Gartner conferences.  This role requires a high degree of independent problem solving, strong understanding of Agile processes, stakeholder management, excellent communication skills and a client-first approach.

What you will do:

  • Design, implement and manage complex global cross-business-unit programs with business-critical outcomes and impact.  Lead and manage business system and process development for multiple, concurrent, complex programs and initiatives.

  • Responsible for the management and execution of Research processes, systems, communications & logistics related to content programs and systems.

  • Develop a PMO-led Change Management per workstream which includes the defined scope of the change, identifies the impacted stakeholders, and has a clear responsibility matrix for each change and task within plan, including a timeline for changes and communications, and what  measurements show the benefits for the change.

  • Take ownership and define, deliver and manage programs on a global basis, in any area of the Research business.

  • Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of Research programs.

  • Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs.

  • Provide thought leadership on appropriateness of tools and process to deliver program goals.

  • Design and deliver program communications and presentations to all management levels within and beyond Research. Manages ongoing interactions with internal stakeholders.

  • Create and manage key success measurement criteria and develops feedback reports and analysis and course correction processes to drive continuous program improvement.

  • Maintain an excellent understanding of Research areas supported, internal/external business management & informational needs.

  • Use subject matter expertise to prepare and maintain research projects and process workflow content, materials & documentation.

  • Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operations.

  • Create and provide training and business process support for Research content systems and processes.

  • Be an SME in selective areas of the Research Strategy & Operations business, specifically content creation, publishing and content management systems.

What you will need:

  • Bachelor’s Degree or higher.

  • 5+ years’ experience supporting content, strategy or product and/or product strategy and programs within a large, complex global organization.

  • 5+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams.

  • Agile (Scrum) Product Owner experience required: Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.

  • In depth experience with content creation tools, management of online publishing, and conference presentations, preferably within Gartner or a similar Research or related environment.

  • Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.

  • Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work, gain consensus and ensure successful outcomes, among large, diverse, global groups of constituents, with a broad spectrum of roles and titles, including senior executives.

  • Thought leadership skills & ability to partner with senior management on program development and to lead and advise team members.

  • Excellent negotiation, influencing, collaboration, communication, and presentation skills required.

  • Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills.

  • Ability to manage, lead and guide less experienced colleagues.

  • Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 84,000 USD - 115,920 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86416

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