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Director, Content Architecture


About this role

This role is for a senior individual contributor in the Research Architecture and Methodologies team within Gartner’s Content Research Excellence organization. It is focused on designing and evolving the core content architecture that enables Gartner Research & Advisory (R&A) to deliver actionable, objective insights to clients and to support business growth, client engagement and retention.

What you will be doing:

  • Work with R&A, Product, and IT teams (and other functional areas where applicable) to develop content and business requirements that evolve the content architecture to support R&A-led strategic content programs.
  • Redesign the way we organize and deliver content to clients, evolving from a conventional document-based system to a more dynamic and modular approach using algorithms and artificial intelligence.
  • Deliver innovation and continuous improvement of the research content portfolio, underlying architecture, and related processes in alignment with R&A and Gartner business objectives.
  • Maintain an excellent understanding of our Gartner products and evolving client needs to support their journeys using our content and the touchpoints with other channels (client inquiry calls, interactive tools, conference attendance etc.)
  • Lead execution of content initiatives from identification and ideation, through design and creation, by leveraging best practices in:
    • Process design - design excellent processes and/or optimize existing processes, using the convention of efficiency, simplicity, scale, data leverage, and change management.
    • Process execution - cost management, effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis.
  • Work independently, as well as collaboratively, to achieve results:
    • Develop business cases and scope opportunities for projects/programs to drive content innovation.
    • Create and manage success measurement criteria and analysis to drive continuous program improvement to ensure desired outcomes are measured and met.
    • Design and deliver communications and presentations to all levels of management within and beyond R&A.
    • Guide and matrix manage project teams; coach and mentor project managers and team members for highly effective program management.
    • Support peer teams, sharing expert knowledge and providing training where required.

The results we are looking for:

  • Delivery of Gartner business goals by improving the organization's ability to deliver must-have content and support compelling interactions with clients.
  • Delivery of visionary content strategies that maximize client benefit for optimal cost using the latest technologies coupled with innovative content architecture design.
  • Programs are agile, outcome centric, built to metrics and demonstrate value and return on investment.
  • Extensive use of the latest technology, including AI, to maximize efficiency and scalability.
  • Excellent reporting, training and stakeholder communications to ensure projects are continuously delivering on purpose and business impact.

What you will bring to the table:

  • Experience working with and designing modular and componentized content architecture(s) in a major global enterprise context.
  • Solid understanding of the technology industry, major segments, trends and technologies, and common vendors, products and solutions used.
  • Significant experience independently managing multifaceted content programs, projects, and processes that demonstrate positive business impact within a complex organization.
  • Demonstrated track record of designing and improving business processes with rigor and attention to detail.
  • Excellent written and oral communication skills and the ability to articulate complex concepts effectively with a broad spectrum of roles and backgrounds across all levels of seniority.
  • Excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects and deliverables and priorities to meet ambitious deadlines.
  • Experience with relevant technologies and tools including content management systems (CMS), metadata management, and taxonomy development.
  • Strong business acumen, able to see the big picture and make principled tradeoffs to optimize outcomes.
  • High fluency in Microsoft PowerPoint, Word and Excel.
  • Proficiency in data and analytics, presenting consumable data using charts and graphics tailored to the audience.
  • Executive presence for interacting and presenting to senior leaders and stakeholders.
  • Potential travel to select Gartner events. Overall travel less than 5%.

The ideal candidate for this role will have:

  • Technology-centric thinking; understanding how to the use technology (established or emerging, such as AI) to revolutionize and challenge the status quo with proven results.
  • Deep understanding of content as a product and an ability to abstract the processes, architecture and governance of content from delivery channels/formats.
  • Knowledge of industry standard approaches to content componentization and modularization.
  • Demonstrated track record managing content and/or product strategy programs.
  • Experience working in a complex and fast paced global workforce preferably in Research, Consulting, or Media industries.
  • An understanding of a variety of research methods and their application.
  • Experience leveraging data and metrics to understand customers, content, and/or product performance.
  • Proven project management skills in agile environments.


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 164,220 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86328

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