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Manager, Recruiting Operations


Manager, Recruiting Programs & Operations

Gartner is growing at double-digit rates, and to do so, Gartner's Recruiting team must hire the best talent to fuel this growth. The Recruiting Operations team is at the center of powering Gartner’s Talent Acquisition machine, by building scalable processes and practices to benefit our global recruiting function. Come to work every day excited by smart and creative colleagues and the chance to innovate and grow. If you love working with people and making the connection between great talent and company success, we want to connect with you.

About this role:

The Recruiting Programs & Operations Manager will lead and manage an operationally focused program specialist team that supports the Global TA organization. This role partners closely with Talent Acquisition Leadership, TA Analytics, HRIS, HRIT and HR Ops to fully understand processes, recognize challenges, and develop recruiting strategies aligned with business priorities.

What you’ll do:

  • Lead and develop a team of Program Specialists to identify and solve business problems focused on achieving TA goals and objectives.
  • Oversee Program Specialist team that collaborates with TA associates to translate business requirements into technical specifications with a focus on global consistency, driving efficiency for the end user, and creating a positive candidate experience.
  • Create and maintain systems-based processes that drive TA specific business results.
  • Participate in and/or project manage testing for TA system enhancements or process changes and lead change management efforts that may include facilitating training and communication.
  • Provide ongoing coaching and development to associates through onboarding, training, performance management, career development, and continuous feedback.
  • Leverage data to manage performance and identify areas of opportunity.
  • Drive innovation by continuously identifying areas of opportunity to enhance team performance​.
  • Be the primary point of contact for escalation of AskHR Service Now tickets for specialists.
  • Ad Hoc projects as requested by leadership.

Who you are:

  • A collaborator - not only are you a strong communicator, you are also highly adaptable and thrive on working with a team of cross-functional partners across all business units.
  • An educator - you build a relationship with the global TA team to develop workflows and ensure the proper processes are being actioned within our recruiting systems.
  • A detail enthusiast - you are able to manage high volume and fast paced processes with attention to detail and prioritization.
  • A superuser - you will dive into learning and optimizing Gartner’s core recruiting systems.
  • A systems enthusiast – you have a real passion for implementing and running a suite of Talent Acquisition technology.
  • A people-focused problem solver – you love interacting with people and use strong critical thinking skills to come up with solutions. You think long-term and map out a clear vision and the plan to get there.

What you’ll need:

  • 5+ years’ experience in Talent Acquisition or Human Resources
  • Bachelors’ degree preferred, preferably in Human Resources
  • Proven ability to attract, lead, motivate and inspire a team.
  • Strong problem-solving skills
  • Excellent relationship management and collaboration skills, with proven ability to partner, influence and create trust-based, value-added relationships in a global, matrixed environment.
  • Demonstrated ability to model, influence and manage team to maintain rigor in process, compliance, systems, and operational expertise in a fast-paced environment preferred.
  • Strong technical knowledge and experience with HR systems, particularly Workday and Beamery (CRM system) preferred.
  • Strong proficiency in Microsoft Office suite including, Word, PowerPoint, Excel, and Outlook.
  • Demonstrated decision-making and problem-solving, with a strong ability to analyze information, weigh options and take initiative to resolve issues effectively.
  • Strong written, verbal, and presentation skills; with the ability to communicate concepts concisely and simply to executives and stakeholders.
  • Strong attention to detail, research, and troubleshooting skills, with the ability to adapt to change and share best practices.

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92,000 USD - 130,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86302

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