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Contracts Support Assistant


About this role:

Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.

What you’ll do:

  • Liaise with internal associates in relation to client custom product, pricing, and contract terms.

  • Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.

  • Manage access to custom price lists within Gartner systems based on account eligibility.

  • Perform quality assurance testing of completed work.

  • Assist teams with changes to standard price lists and annual price action tasks, as required.

  • Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.

  • Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.

  • Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.

  • Respond to all emails, live calls and voice mails within each business day.

  • Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

What you’ll need:

  • Degree with major field of study in law/business administration.

  • Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college.

  • As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.

  • Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner.

  • Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel.

  • Experience handling multiple priority activities/projects at once within allotted SLA.

  • Strong interpersonal and relationship building skills.

  • Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.

  • Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team

  • External: Clients, Law Firms

Who you are:

  • Be able to work autonomously (i.e., high degree of self-reliance/self-starter)

  • Team player with good time management skills

  • Free up internal senior team members by handling the repetitive, non-subjective requests

  • Pricing/Contract Specialists will have the ability to focus on the higher value tasks

  • Help to ensure that all SLA’s are met and sales are fully supported across all varied requests

What we offer:

  • In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values

  • Limitless growth. We work with you to help you meet your goals and advance within the company

  • Encouragement to be innovative and challenge status quo

  • Exposure to industry leading training and development

  • Performance based recognition and rewards

Who are we:

Gartner is the world’s leading research and advisory company, offering information, advice and tools for business leaders. We provide objective and invaluable insights to our C-level executive clients, where we guide them to achieve the mission-critical priorities of their organization. We’ve grown exponentially since our founding in 1979 and now employ over 17,000 associates globally and support 12,000 clients in more than 100 countries.


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86272

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