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Associate Digital Product Manager



  • This role manages and serves as “business owner” for components of key digital customer experience projects. This means running point on all cross functional work, ensuring that all details are in place (even if those details are owned by other teams), managing all operational elements, supporting expectation management internally / externally, internal / external communication ownership, and success metrics tracking management and reporting. 
  • Lead / manage work streams on strategic projects related to conference digital customer experience, in areas such as:
    • Agenda building
    • Peer networking
    • Personalization
    • Onboarding and loyalty programs
    • Customer journey
  • Participate in sprint reviews, requirements meetings, coordinate with other business stakeholders to offer clear direction to business solutions team
  • Develop and execute plans to understand customer needs, test new concepts and products with target customers, and iterate designs based on feedback
  • Build / maintain relationships with teams across conferences and other business units / functions to understand requirements and end-to-end commercialization needs
  • Lead launch and rollout planning for new products and/or major new features

Day to day responsibilities include, but not limited to: 

  • Competitive and comparative research: Research and conduct assessment of the strengths and weaknesses of current and potential competitors, comparative technologies and feature sets. This research must be conducted with the context of Gartner’s products and what we’re working to achieve. 
  • Collection and documentation of existing customer journeys.
  • Write PRD’s: Write clear and concise in-depth Product Requirement Document (template guidance provided) for feature set as needed (with minimal guidance). 
  • Communication ownership: Own all internal meeting invites and agendas regarding assigned projects. Own internal comms with cross functional teams to ensure that all teams are aware of changes, status, and risks identified (including mitigation plans). Document and share meeting notes, decisions made and next steps after each meeting with the meeting attendees. 
  • Project management: Demonstrate ownership of assigned projects, and not just wait for tasks to be defined and assigned.  Design and communicate efficient project plans to effectively see assigned projects through completion.
  • Lead aspects of product testing and evaluation initiatives regarding digital products as needed.
  • Analytics: Help define and track KPI’s (with guidance) and success metrics across all product functionality and help adjust strategy based on learnings.
  • Travel: 6-8 times a year: Travel to cover Conferences with the goal of gaining in-depth knowledge of the business, namely 


  • Experience
    • Bachelor’s degree and 3-5 years of experience preferred
    • Experience leading strategic projects in management consulting, product team, or corporate / business strategy team
    • Be a self-starter and show passion for the craft of Product Management and Product Strategy. 
  • Strategy / Analytics
    • Energized by ambiguity and solving complex problems
    • Strong analytical skills including analyzing / segmenting customer data, defining KPIs
    • Broad functional understanding, preferably in high-growth B2B environments
    • Strong financial acumen and experience building business cases
  • Project & Change Management
    • Strong project management discipline
    • Ability to build strategic relationships and inspire/influence colleagues at all levels
    • High degree of comfort applying frameworks and structure to work through ambiguity and uncertainty
    • Experience with change management frameworks and internal communications
    • Excellent verbal and written communications skills across all levels of the organization
  • Personal
    • Passion for immersive, experiential businesses
    • Ability to multi-task and work in a dynamic, fast-changing environment
    • Smart, bold, but humble attitude to work collaboratively with fellow associates
    • Willingness to travel (including international) for multiple days at least 6-8x per year


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92,000 USD - 130,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86194

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