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Sales Ops Program Director

  • Stamford, CT / Fort Myers, FL / Irving, TX
  • Sales


About the role:

The primary purpose of this role is to drive revenue growth through the execution of sales programs across the Global Technology Sales (GTS) Channel. This encompasses world-class execution of existing programs (Invitational Programs, Quarterly Campaigns, Power Hour, etc.) and working with Team NCVI Partners to enhance existing programs or create new programs. This person will lead execution with support from Continental Ops Leaders, Sales Leaders, GSSO, and BU partners. The role will focus on quantitative and qualitative analysis to identify actionable insights and measure progress and impact (ROI) to make ongoing enhancements.

What you will do:

Manage the end-to-end execution for GTS’s long-term strategic priorities and pilots. Lead program execution with Team NCVI support.

  • Collaborate with the conference and marketing teams on planning and execution of sales best practices for key growth programs (including Invitational Programs, Associate attendance at conferences, Quarterly campaigns, Sales Meeting Center and more).

  • Manage the roadmap of enhancements for each program/process. Execute these enhancements for ongoing improvement. Drive iterative program improvement plans with Sales Ops Leaders and Line-of-Business partners (EU/HT Product Management, Conferences, Marketing, etc.).

  • Effectively communicate the "WHY" for the programs and ensure sales buy-in, including both general communication and the delivery of group/1:1 sessions.

  • Drive execution with Sales teams by using proven sales practices (the "HOW" to do it). Work with SL&D and other partners to create and deliver effective coaching/training sessions.

  • Monitor and track progress to ensure that specific activities (the "WHAT") related to the program are being executed effectively across the channel.

  • Work closely with the Sales Communications team to plan and deliver timely and effective communication assets such as January and July Leadership meetings, MIB, Power Hour, etc.

  • Support sales S/GVP in collaboration with Continental Ops Leaders in carrying out various sales operations-related activities.

  • Provide operational execution and excellence support for key initiatives for GTS (Competitive Efforts, TP&A, ROE, SLD).

  • Support Long Range Plan (LRP) and related pilots’ execution on an as-needed basis.

Analytics, Reporting and Continuous Improvement:

  • Conduct key analytics (quantitative and qualitative) of leading and lagging indicators data to identify gaps and opportunities, evaluate possible solutions for implementation, and drive execution and continuous improvement.

  • Work with key Team NCVI partners to ensure we’re aligned in the data’s findings and next steps.

What you will need:

  • Achievement of sales growth and retention targets, productivity targets, and strategic objectives

  • Strong facilitation, communication, leadership, and influence skills

  • Excellent analytical, critical thinking, communication, and problem-solving skills

  • Proven experience in managing program execution and continuous improvement

  • Ability to create strong credibility with Sales leadership and become a trusted advisor

  • Ability to build partnerships and collaborate across lines of businesses

  • Bachelor’s degree or equivalent, master’s degree preferred

  • 10+ years total business experience and/or 5+ years of sales management experience in a business-to-business sales environment preferred

  • 3-5+ years of internal Gartner experience preferred

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

  • Collaborative, team-oriented culture that embraces diversity 

  • Professional development and unlimited growth opportunities


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 164,220 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:86062

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