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Sr Site Reliability Engineer


About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About this role:

The person will primarily be responsible for supporting production or operations of critical client facing applications. They will ensure the application’s operational readiness by evaluating its performance, reliability, scale, resiliency & observability. They will be responsible for identifying issues in production, triaging identified issues, partnering with other engineers on the team to identify the root cause. Other responsibilities include managing applications and infrastructure as a code, creating & executing chaos tests, managing alerts & dashboards.  

What you’ll do:

  • As part of the SRE scrum team, perform full stack triaging of alerts and engage other engineers to identify root cause of application performance & stability issues.

  • Collaborate with cross functional members of swat team during production incidents and provide critical technical insight as well as thought leadership to identify the root cause.

  • Work with stakeholders such as product owners to define service level objectives (SLOs) for application features and services.

  • Track performance against SLOs in partnership with development teams or other stakeholders, and ensure systems continue to meet SLOs over time. 

  • Design, develop dashboards and reports to communicate key metrics.

  • Identify opportunities to improve alerting posture and create/update alerts accordingly.

  • Work closely with the Application team to understand application architecture and perform Single point of failure analysis and create scenarios for testing resiliency of the application.

  • Create/derive NFR/Workload model and ensure performance & resiliency is considered early in the SDLC. 

  • Execute performance/chaos tests, analyze using APM and other tools to identify performance & stability issues.

  • Assist Cloud Teams and Platform teams in monitoring infrastructure capacity, recommend right sizing and cost-saving opportunities without sacrificing performance or stability.

  • Document any findings/analysis/results, communicate and present to stakeholders.

  • Perform analytics on previous incidents to understand root causes and use automation to reduce the probability and/or impact of problem recurrence.

  • Available to work flexible hours as required for operational support and during select events like releases or conferences to ensure coordination among globally distributed team.

  • Participate in on-call schedule, ensuring that issues are addressed promptly and effectively. 

What you’ll need:

5+ years of information technology experience working on DevOps or SRE team or performance engineering team.

Must Have:

  • Experienced in triaging of production issues using APM tools such as Dynatrace or AppDynamics or New Relic and log aggregation tools such as Splunk, ELK, etc. 

  • Experience with SRE concepts like SLI/SLOs & error budgets

  • Experience with AWS cloud, specifically services such as EC2, EKS, API GW, Lambda, Route53, SNS, RDS, Elasticcache, OpenSearch, etc. or similar cloud technologies & services

  • Knowledge of Docker containers and related orchestration technologies 

  • Preferred with CI/CD processes and tools ( Jenkins, Argo, Harness, etc.)  

  • Preferred with chaos engineering 

  • Preferred to automation and scripting skills using jenkins, python, shell, etc.

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead.

  • Strong communicator with excellent interpersonal skills.

  • Able to solve complex problems and successfully manage ambiguity and unexpected change.

  • Teachable and embracing of best practices and feedback as a means of continuous improvement.

  • Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:85346

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