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Principal Site Reliability Engineer (Irving, TX)


Hiring near our US Centers of Excellence

Hybrid, flexible environment

Irving, TX

Gartner offers a hybrid, flexible environment, with remote work  that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner’s Centers of Excellence office locations.


About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About this role:

The person will primarily be responsible for supporting production or operations critical client facing applications. They will ensure the  application's operational readiness by evaluating its performance, reliability, scale, resiliency & observability. They will be responsible for identifying issues in production, triaging identified issues, partnering with other engineers on the team to identify the root cause. Other responsibilities include managing applications and infrastructure as a code, creating & executing chaos tests, managing alerts & dashboards. 

What you’ll do

  • As part of the SRE scrum team, perform full stack triaging of alerts to identify root cause of application performance & stability issues. 

  • Provide critical technical insight as well as thought leadership to identify the root cause during production incidents while collaborating with cross functional members of swat team. 

  • Work with stakeholders such as product owners to define service level objectives (SLOs) for application features and services. 

  • Track performance against SLOs in partnership with development teams or other stakeholders, and ensure systems continue to meet SLOs over time. 

  • Ideate, design and develop dashboards or reports to effectively communicate key metrics.

  • Identify opportunities to improve alerting posture.

  • Work closely with the Application team and ensure best principles for a performant, resilient and reliable application are adopted during architecture or feature design phase. 

  • Evangelize chaos engineering principles to various application teams, so resilient patterns are designed and implemented. 

  • Mentors the engineers on the team to derive NFR/Workload model and ensure performance & resiliency is considered early in the SDLC

  • Use data driven analysis to drive continuous improvement in application performance, reliability and resilience.

  • Perform analytics on previous incidents to understand root causes and provide solutions including architecture & design patterns, automation to reduce recurrence

  • Available to work flexible hours as required for operational support and during select events like releases or conferences to ensure coordination among globally distributed team

  • Participate in on-call schedule, ensuring that issues are addressed promptly and effectively 

What you’ll need:

  • 12+ years of information technology experience with 7+ years working on DevOps or SRE team or performance engineering team or similar position providing comprehensive support of critical multi-tier applications.

  • Experienced in triaging of production issues using APM tools such as Dynatrace or AppDynamics or New Relic and log aggregation tools such as Splunk, ELK, etc. 

  • Experience with architecting and designing resilient and performant cloud applications 

  • Experience with SRE concepts like SLI/SLOs & error budgets

  • Experience with AWS cloud, specifically services such as EC2, EKS, API GW, Lambda, Route53, SNS, RDS, Elasticcache, OpenSearch, etc. or similar cloud technologies & services

  • Knowledge of Docker containers and related orchestration technologies like kubernetes 

  • Experience with CI/CD processes and tools ( Jenkins, Argo, Harness, etc.)  

  • Ability to work independently and partner with team members with a strong sense of initiative and drive

  • Excellent analytical, verbal & written communication skills with data driven analysis

Who you are:

  • Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.

  • Motivated, high-potential performer, with demonstrated ability to influence and lead.

  • Strong communicator with excellent interpersonal skills.

  • Able to solve complex problems and successfully manage ambiguity and unexpected change.

  • Teachable and embracing of best practices and feedback as a means of continuous improvement.

  • Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

What you will get:

  • Competitive compensation.

  • Limitless growth and learning opportunities.

  • Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

  • A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

  • A chance to make an impact – your work will contribute directly to our strategy.

  • A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

  • 20+ PTO days plus holidays and floating holidays in your first year.

  • Extensive medical, dental insurance and vision plan.

  • 401K with corporate match, immediate vesting.

  • Health-and-wellness-related allowance programs.

  • Parental leave.

  • Tuition reimbursement.

  • Employee Stock Purchase Plan.

  • Employee Assistance Program.

  • Gartner Gives Charity Match.
    And much more!



Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 128,000 USD - 186,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:85345

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