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Business Operations Specialist (Sales Coordinator role with 4+ years of relevant experience)


About the role:  

As a Business Operations Specialist, you will provide operational support and analysis to the Event Sales team. Responsibilities include, but are not limited to, reviewing contracts, tracking key metrics, data analysis, new hire on-boarding, and process improvement. 

What you’ll do:  

Business reporting

  • Understands team initiatives in order to provide key analysis to VP, Event Sales Operations and identify sales trends.
  • Provides forecast and pipeline analysis and trending.
  • Accurately tracks key metrics (i.e. ESM, gateway, OPI bookings, renewals, team slides & communications).
  • Analyzes data to identify sales trends or processes and make recommendations to improve AE productivity or increase efficiency in processes.
  • Maintain current and accurate pricing and inventory in ESM.
  • Maintain monthly goaling charts
  • Accurately tracks on-site renewals at events
  • Create contracts globally pre-event


  • Defines and communicates sales processes, operational updates, best practices within region.
  • Partners with lines of business to help drive education and productivity.
  • Manages month- and quarter-end processes, ensuring all business is transacted and accurate.
  • Assists in the new hire on-boarding process, reviews sales order booking process and Events Manager tool and Client Connect requirements.
  • Has a comprehensive understanding of Client Connect, Events Manager Tool and reporting, providing metric trending and adoption.
  • Manages the MEA client list and ensures the team knows when new MEAs are required. Works with Legal to improve process.
  • Prepares contracts & shipments for all events, creates priority renewal list and provides on-site support; working with hotel & operations team to ensure the sales area is set up and works closely with sponsor marketing to assist with VIP Day
  • Provide weekly attendee lists to team
  • Supports VP, sponsorship sales with scheduling meeting, managing his calendar & expense and booking travel

What you’ll need:

  • Bachelor’s Degree preferred
  • 4+ years of professional work experience preferably in Sales Support / Coordinator position
  • Comprehensive knowledge of Gartner’s internal systems and reporting.
  • Strong Excel & PowerPoint skills.
  • Experience and aptitude to work in databases.

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, and more!
  • Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
  • Collaborative, team-oriented culture that embraces diversity 
  • Professional development and unlimited growth opportunities



Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:85206

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