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Sales Technology Specialist (L2 Support)


About the Role:

This role and team contribute to the organization by supporting Gartner’s global salesforce through high quality and timely support of all sales technology tools. As well is working proactively prevent delay for sales through technology errors and limitations.

The role will have direct interaction with global salesforce of 5k+ associates, primarily through ServiceNow, but as needed through conversation.  Expectations is this person’s daily responsibilities and tasks will be assigned by the Sr. Sales Technology Specialist or the Sales Product Manager of the Admin and User Support Team

We’re seeking a candidate who can successfully deliver on the daily tasks and responsibilities of the Sales Technology Support function. 

What you'll do:

  • Manage access rights on the enterprise Sales Technology tools (Production and Training Environments)

  • Provide Tier 2 support for all system users: escalating to Tier 3 or IT when required.

  • Support, own and manage data clean-up exercises including account, contact and opportunity records. As well, as process enhancements.

  • Maintain and improve the Sales Technology & Reporting Support knowledge base that outlines the teams evolving responsibilities, support processes, How-To guides etc. which will serve as an invaluable tool for all support teams in the Gartner Ecosystem. Including training and support tier 1 (Help Desk) with support of these tools.

  • Supporting IT and Sales Technology product managers on project implementations and back-end integration through but not limited to quality assurance testing and delivering insight to product development lifecycle.

What you'll need:

  • Minimum bachelor’s degree with strong ability to write and speak in English, proficient use of MS Office Excel, Word and PowerPoint solutions.

  • 2-3 years previous experience in an application support role on an enterprise system (e.g., Oracle, Salesforce, SAP, etc.) for global organization.

  • Can clearly demonstrate previous leadership within a support team.

  • Strong computer skills and knowledge of Microsoft Office (most importantly Excel and PowerPoint).

  • Ability to work under pressure and manage to demanding timelines

  • Demonstrate knowledge on application support activities, processes and techniques to resolve issues. 

  • Excellent writing skills. Most of your work will be written (email, documentation, presentations etc.).

  • Excellent telephone manners - support will be provided over the phone.

  • Enjoys collaborating with others and working cross-functionally.

  • Ability to independently complete assignments and move quickly from one assignment to the next.

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

  • Collaborative, team-oriented culture that embraces diversity. 

  • Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:85094

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