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Business Analyst - Territory Planning & Analytics


About this role:

TP&A is an internal consulting and operational team that partners with both Gartner’s Sales and Services leaders to determine how the company should direct its substantial investment in incremental sales and service professionals. The role will collaborate with Services leaders to guide strategic alignment, process efficiency and improvement and go-to-market decisions at regional and global levels. The position reports to the Team Lead of Territory Planning & Analytics for Services and is ultimately part of the Global Sales Strategy & Operations (GSSO).

What you will do:

  • Partner with Gartner’s Sales & Services leaders to support new & existing Service alignment requests across multiple business units.

  • Establish best practices for various territory alignment processes to support process excellence with desired quality, accuracy and timeliness.

  • Lead Issue Resolution project in TP&A by proactively identifying, resolving various types of critical issues (data, process, system), and communicating to stakeholders.

  • Define problem-statement and conduct root-cause analysis to understand the underlying reasons behind recurring or significant issues, and drive mitigation or resolution plan.

  • Collaborate with cross-functional teams such as IT, Service Analytics, License Management and Order Management Teams etc. to problem-solve, and support issue resolution for TP&A.

  • Act as the subject matter expert who holds in-depth functional & process knowledge along with demonstrated strong problem-solving and stakeholder management skills.

  • Analyse, own and execute existing and future opportunities for TP&A to implement process improvements that improve productivity and align with Service Alignment Strategy.

  • Conduct structured analysis and visualization of large data to identify trends in KPIs and create weekly/monthly reporting to support strategic alignment decisions taken by TP&A leadership at various levels.

  • Own and execute end-to-end high priority operational projects of TP&A.

  • Drive ad hoc analyses to facilitate decision-making for Gartner’s Services leaders and C-level executives.

  • Create SOPs, roadmaps, project timelines of TP&A processes and strategic priorities.

  • Lead onboarding and training the new members of the team across all the processes; work closely with several groups of service associates at once and support them in problem-solving and resolving issues.

What you’ll need:

  • 3-5 years of management consulting or business analysis & operations experience required.

  • Post-graduation in management and business administration preferred.

  • Exceptional analytical skills, including high proficiency with Microsoft Excel, data analysis, etc.

  • Relevant experience in process management and PMO.

  • Excellent PowerPoint presentation and advanced excel skills. Knowledge of python, Power BI will be a plus.

  • Strong command over understanding data and business context.

  • Exceptionally strong written and verbal communication skills to enable direct and frequent conversations with senior leaders in Gartner.

  • Excellent stakeholder presence and ability to convey insights in a group meeting.

  • Ability to deal with ambiguity and independently own project from start to finish.

  • Mentor new hires and help team members in ramp up process.

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

  • Collaborative, team-oriented culture that embraces diversity.

  • Professional development and unlimited growth opportunities


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:85047

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