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Senior Conference Planner, Housing

Description

Role Purpose:

Deliver a world class service to all attendees through the conference hotel booking experience.  Ensure first class execution, forward thinking and product development are applied constantly by the team and partners to aid client retention and business growth while still delivering a globally consistent and world class level of service.

Primary Responsibilities:

  • Support the conference hotel accommodation strategy for Gartner’s Destination Conferences. This includes 15+ North American events that range from 2,000 to 15,000 attendees, in addition to 4-5 select global conferences hosted in Europe, Australia and India that range from 2,000 to 10,000 attendees.

  • Creating housing documentation such as FAQs, booking guides, and email communications.

  • Regularly review hotel pick-ups across multiple hotels and events, identifying opportunities to adjust inventory to maximize availability, and mitigate any financial risk of attrition.    

  • Internal escalation point of contact for hotel questions or issues, particularly for EMEA and India based conferences.

  • Manage 3rd party vendor hotel accommodations bookings.

  • Assist in reconciling final pickup and any rebates/concessions due to the group.

  • Travel to and carry out assigned “on-site” duties on designated conferences.

Expected Results:

  • Flawless client experience

  • Flawless execution with high client satisfaction scores and strong client retention

  • Build and maintain excellent working relationships

  • Achievement of financial objectives

  • Exceptional operational efficiency

Key Contacts:

Internal :

  • Conference Production team including, but not limited to, Registration, Associate Registration, Strategic Planning, Venue Selection & Strategy, Logistics, Exhibitor Operations, External Speaker Management and Expert Management team, and Marketing.

External:

  • Third party vendors

  • Venues & hotels

Education:

  • Bachelor’s or Master’s degree with focus on events and/or marketing preferred, but not required if they have appropriate/related experience (see below).  

Professional Experience:

  • Minimum of 1-3 years in the hotel industry, preferably in group reservations, or 3-5+ years of business meeting planning experience

  • Hotel/room block inventory management

  • Rooming list management for large groups

  • Project management experience

  • Hotel negotiation and supplier management experience preferred

Key Competencies/Knowledge, Skills and Abilities

  • Excellent interpersonal and customer service skills. Ability to effectively deal with attendee and associate concerns in a friendly and positive manner and provide positive and proactive solutions

  • Strong organizational and problem-solving abilities

  • Ability to work independently and as part of a global team

  • Highly motivated and detail-oriented

  • Ability to take initiative and handle multiple tasks simultaneously

  • Strong oral and written communication skills

  • Proficiency in the MS Office suite including Word, Excel, Gdrive and Power Point

  • Knowledge of hotel reservation systems (but not required)

  • Willingness to travel approximately 25-30% per year across EMEA and international locations

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Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:84782

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