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SA-Team Lead, Quality Assurance

Description

About the role

G artner Digital Markets (GDM) supports the technology needs of small and medium-sized businesses. GDM comprises four brands - Software Advice, Capterra, GetApp and UpCity - who are the leaders in helping small businesses select the right software and services. For candidates exploring the technology space for their next opportunity, GDM can offer the excitement of working for a startup, balanced by the stability of a large established organization and the opportunity to be on the front lines of innovation in a company that is growing and transforming. 

The Quality Assurance Team Lead will ultimately be responsible for what keeps us in business: the quality of our leads. You'll review leads before they’re sent to vendors and a sampling of advisors’ calls to make sure they’re doing it right from step one to the finished product. This role is a “player coach” position meaning you’d have a team of Quality Assurance Coordinators (QACs) you’ll lead and you’ll need to dive in as an individual contributor as well. This is a role supporting a US based team so you’ll need to have flexibility in your working hours.

What you’ll do:

  • Proofread and enhance the notes for all the leads we send to our partner software vendors. Rigorously work to improve lead quality and find opportunities to maximize revenue. 

  • Responsible for providing feedback to your QACs to ensure they’re delivering the best quality assurance possible through lead review and call scoring.

  • Coordinate with Advisor leadership to ensure their teams are getting the scores and feedback needed to coach Advisors to success.

  • Listen to and score recorded calls. Our advisors call thousands of businesses each day and help hundreds in the process. You'll review a sampling of them to make sure we're delivering high quality leads

  • Learn the ins and outs of all the software markets we review. Trust us, there’s a lot to learn.
     

What you’ll need:

  • Minimum a graduate with 5 to 8 years of experience in the content space (editing/proofreading/teaching); preferably a year in people leadership role

  • Experience working in Excel and CRM tools

  • Strong spoken and written english communication skills

  • A passion for efficiency. When our leads are high quality, our clients are happy. You’ll help keep them that way while reviewing a high volume of leads.

  • Accountability. You’ll make sure that everything is perfect before our leads are sent out and that all of our software advisors are following our call flow. 

  • Attention to details. We win when our clients win. You pay attention to the details and spot missed opportunities before the lead is out the door.

  • A love of feedback. Everyone has room for improvement. You’ll point out the opportunities for improvement as well as things our advisors are doing well.  

Who you are:

  • Has an ear and eye for details. You understand how to listen actively and pay attention to the details. No mistakes are slipping by you.

  • Takes pride in their work. You hold yourself to a high standard and won’t accept less than the very best work from yourself and your coworkers.

  • A quick learner. There’s going to be a ton to learn right off the bat. We’re looking for someone with the smarts to learn our software markets in record time.

#digitalmarkets

#LI-SA2

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:84634

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