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Director Analyst, Enterprise Content Management Expert (REMOTE US)


About the role: Gartner ITL Analysts possess a keen eye for identifying gaps, challenges, and innovative solutions within the technology market they serve. Through domain knowledge and actionable research, they help clients make evidenced decisions, solve complex issues, and execute new practices that propel clients’ businesses toward key objectives. 

In your role as Director Analyst in our Content Services and Document Management practice, you will be primarily responsible for advising Gartner clients through expertise in document management solutions and content service platforms for a modern workplace. 

What you will do: 

  • Build credibility as a domain expert, through a strategic understanding of developments and issues within document management markets and adjacent topic areas

  • Create professional, compelling, clear, actionable, “must-have research” content based on research best practices and Gartner methodologies

  • Provide executive and IT leader clients and prospects with actionable authoritative advice area via virtual or face-to-face interactions

  • Create and deliver presentation materials for Gartner events and client briefings

  • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community

  • Proactively work with the wider sales organization and deliver sales support to retain and grow the business 

What you will need: 

  • A passion for technology and strong interest in evaluating document management tools and opportunities for vendors in this technology market (e.g., OpenText, Microsoft, Box, Hyland, M-Files, SER Group, IBM Filenet, Laserfiche and Newgen)

  • Subject matter expertise in related technology areas (e.g., search engines, business process automation, intelligent document processing, artificial intelligence, content service applications)

  • Demonstrate comfort in presenting with authority to IT Leaders and c-level executives in large global organizations 

  • Experience in 2 or more areas:

    • Planning a content services roadmap for enterprise document management

    • Building an information architecture to define and classify document type requirements and relationships

    • Procurement processes, buying/selling cycles and commercial models supported by vendors (e.g., OpenText, Box, Hyland, Microsoft)

    • Integrating document management solutions with line of business applications (e.g., ERP, CRM)

    • Using AI for innovative document management services

    • Microsoft’s content services portfolio including SharePoint, OneDrive, Teams, Syntex and Purview for a variety of document management-related use cases

    • Microsoft’s partner ecosystem to address unmet content services-related requirements

    • SharePoint migration, particularly Microsoft 365 tenant-to-tenant and on-premises (SharePoint Server or file shares) to Microsoft 365 (OneDrive, SharePoint, Teams)

  • Demonstrate excellence in researching topics and writing about them

  • Ability to work independently with a schedule, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team

  • Bachelor's degree or equivalent experience and 10+ years of experience in a related field 

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

  • Collaborative, team-oriented culture that embraces diversity 

  • Professional development and unlimited growth opportunities



Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 130,000 USD - 165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:84160

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