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Sr. Manager, Conference Registration Experience

Description

Lead and develop the Global Registration Team to deliver a world class service to all attendees and internal clients. Ensure flawless execution, embody a forward thinking mindset, and evolve the registration product and experience to constantly and consistently drive business growth and retention while growing at scale and keeping to Gartner’s highest standards.

Primary Responsibilities:

  • Lead a cross-functional team to create registration journeys that are deliberate, personalized, and engaging.
  • Drive continuous elevation, improvement, and innovation of the registration experiences for attendees, exhibitors, and Gartner associates.
  • Maintain global relationship with registration vendors, including day-to-day operations as well as future initiatives. Continuously evaluate our partnerships to ensure efficiencies and value.
  • Coordinate and manage registration materials as needed and ensure deliverables are timely and meet quality standards.
  • Partner with the communications and creative teams to implement a strategy for conference communications / onsite branding related to the registration experience.
  • Manage the on-site requirements and be a point of contact for all Global Conferences Registration.
  • Assist with the creation and implementation of operational processes and project management playbooks to maximize the impact of the role and team and allow for continuous growth at scale.
  • Routinely research industry trends and best practices in event registration.
  • Effective financial management and predictability including budget creation, cost negotiation and accurate forecasting; highlight risks, recommendations for allocation of funds to enhance the registration experiences.
  • Support team members/direct reports to enhance their skillsets and drive their professional development.
  • Travel to conferences and provide on-site support as needed.
  • Elevated and premium registration journey pre-conference and onsite that supports the needs of our clients, attendees and internal business partners.
  • Global operational effectiveness - scalable and consistent processes
  • Strong relationship with external partners and local teams
  • Flawless execution of the registration experience across the global conference portfolio
  • Effective relationships with other business units and ability to inspired confidence in global teams and across Gartner

Requirements:

  • Bachelor’s or Master’s degree with focus on events and/or marketing preferred but not required if they have appropriate/related experience 
  • 7-10 years of project management experience within the events industry and/or registration experience
  • Creative/Branding experience a plus
  • Project management and communication
  • Proven Operational Skills
  • Ability to manage multiple tasks simultaneously and prioritize workload in a global environment
  • Excellent planning and project management skills
  • Ability to successfully facilitate collaboration across multiple functions, departments, and levels
  • Strong written and verbal communication skills
  • Effectively utilizes external vendors and internal resources
  • Ability to multi-task
  • High sense of urgency and ability to prioritize
  • Relationship building
  • Ability to travel 20% of the time

#LI-KH7 #LI-hybrid #ConferencesOperations

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 79,200 USD - 123,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:83211

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