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Executive Concierge, Conferences


About the Role:  

The Executive Concierge will support the creation of world class events by creating and delivering a seamless registration, Peer-to-Peer and customer experience to all clients. The candidate will be responsible for flawlessly delivering and executing on assigned virtual and in-person program responsibilities by managing all details related to registration, Peer-to-Peer and customer experiences.  

Primary Responsibilities:

  • Be an integral part of the Evanta Center of Excellence responsible for creating a registration, Peer-to-Peer and customer experience which is thoughtful and consistent.

  • Be part of a cross-functional team that is responsible for creating registration journeys that are deliberate, personalized, and engaging.

  • Drive continuous elevation, improvement, and innovation of the registration experiences (delegate, sponsors, and associates).

  • Provide input for attendee communications and, as well as onsite branding, build and journey related to the registration experience.

  • Travel onsite to Evanta events and lead as Executive Concierge (approx. travel 25% - 30%)

  • Communication and collaboration across Evanta business to ensure seamless delivery of first-class virtual peer round tables, town halls and in-person conferences.

  • Actively participate in the process of reviewing, enhancing, and executing event features and programs (virtually and in person), analyzing attendee feedback to ensure we are delivering exceptional, relevant experiences as it relates to Executive Concierge, ensuring alignment with the company objectives and vision.

  • Frequent review and management of team process documents and internal communication tools for both live and virtual events, including best practices for registration, Peer-to-Peer and customer experience.

  • Ownership and/or participation of projects and processes that will streamline the way we deliver our events, aligned to our objectives. 

  • Lead in onsite role requirements for all meetings, ensuring the teams have all required registration, Peer-to-Peer and additional customer experience materials.

  • Support  vendor relationships as it relates to order fulfillment, inventory, purchases and payment and budgets (including forecasting).

  • When required, partner with the Community Program manager in customer tracking to minimize event attrition.

  • Schedule Peer-to-Peer meetings and communicate with CPMs accordingly.

  • Answer support requests submitted through MyEvanta App.

  • Provide functional expertise to assess potential operational impacts on all departments.

  • Drive internal engagement through effective communication and training.

  • Support training presentations for registration, Peer-to-Peer and MyEvanta related topics such as session scanning, Phoenix badge printing, Peer-to-Peer and support requests.

Secondary Responsibilities:

  • Support Gartner Destinations Conferences as needed (5% travel)

  • Effective relationships with other business units to inspired confidence in global teams and all of Gartner

  • Attendee and sponsor retention


  • Minimum of 3 years of relevant experience within a corporate (or related) business environment

  • Bachelor’s degree with focus on events and/or marketing preferred, but not required

  • Ability to manage multiple tasks simultaneously and prioritize workload

  • Corporate and event management experience highly preferred

  • Multi-tasking, maintain composure and ability to manage multiple deadlines in a fast-paced environment

  • Strategic and client focused with great customer service skills and strong executive presence

  • Proficiency in the MS Office suite including Outlook, Word, Excel, and Power Point

  • Experience of database management, to include the production of reports out of database

  • Highly organized and high attention to detail

  • Strong written and verbal communication skills

  • Proven success working in a collaborative environment

  • Self-motivated and self-sufficient within a virtual first environment

  • Ability to build and maintain relationships with a high degree of professionalism

  • Ability to innovate and come up with new ideas, that will help us to continually improve our events

  • Ability to work as part of a team, but also work on events individually

  • Willingness to travel regionally and internationally

  • Understanding and appreciation of technology

  • Someone who can run with a brief and bring ideas back to the table

  • Project management experience


Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 43,200 USD - 67,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:82724

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