Skip to main content

Customer Insights Manager


The Manager, Customer Insights will use data to discover insights about the customer experience at our events. This individual will help to impact changes and improvement in Gartner’s world class events.

Primary Responsibilities:

  • Define and conduct global B2B primary market research initiatives by translating business requirements of key stakeholders into market research briefs and survey designs.  Studies will mostly leverage quantitative methods, with some exposure to qualitative methods.
  • Create survey instruments and collect data using online survey tools like SurveyMonkey, WebSurveyCreator, or Qualtrics
  • Analyze and synthesis customer, market and competitive data in order to translate findings into business insights and action plans to support enterprise performance.
  • Analyze data using analytic software tools like R, Python, or similar advanced software.
  • Develop insightful presentations for executive leadership that outlines significant changes in customer behavior and the marketplace
  • Recommend actions that provide decision support for our strategy, marketing, sales and program management teams.
  • Participate in the creation of the annual customer insights strategy and agenda.


  • Subject Matter Expertise in the theories, principles, and concepts of primary research typically acquired through completion of a Master's degree or beyond in Business or Social Sciences. PhD preferred.
  • Minimum of 5 years of market research experience, 3 of which should be in the B2B area.
  • Ability to create and program survey instruments and manage data files.
  • Experience with statistics and statistical programs like R, SAS, or SPSS is needed.  Experience with text analytics is desirable.  
  • Excellent communication skills with experience creating and delivering presentations using PowerPoint.
  • Experience working in highly matrixed organization. B2B, B2C, agency, industry analyst/consulting experience a plus.
  • Collaborative orientation
  • Willingness to travel approximately 10% time (Europe and internationally)

#LI-KH7 #hybrid

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 68,400 USD - 107,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:82134

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Gettyimages 1146500423

Tell us about yourself to stay connected to Gartner careers and events.

Join Talent Community