Skip to main content

Collections Specialist

Description

About this role:

Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Evaluate Client’s credit history to review, approve, recommend terms for new business or escalate to sales, management, outside counsel if delinquent. Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement. Maintain collections history in Oracle – iCollections. 

What you’ll do:  
• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws. 
• Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client.
• Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications
• Identify Client issues early and escalate to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Meet and exceed all monthly and quarterly targets.
• Electronically invoice and collect through Clients web portals.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances >$10K 60 days + delinquent.

What you’ll need:
• High School Diploma required; Associates Degree or equivalent work experience preferred.
• 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.
• Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus;
• Excellent oral and written communication skills both in French and English;
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization;
• Effective listening skills;
• Excellent customer service skills;
• Strong initiative;
• Ability to work in a fast paced, high pressure environment;
• Excellent time management skills and ability to meet tight deadlines;
• Strong analytical and problem solving skills;
• Attention to detail;
• Ability to adapt to a constantly changing environment;
• Strong interpersonal skills;
• Strong team player; 
• Ability to build strong internal/external business partnerships.

Who you are:
• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges 

What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company
• Encouragement to be innovative and challenge status quo
• Exposure to industry leading training and development
• Performance based recognition and rewards

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 40,480 USD - 55,200 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:80945

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy


For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.


Gettyimages 1146500423

Tell us about yourself to stay connected to Gartner careers and events.

Join Talent Community