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Sr. Principal Analyst, CRM and Customer Experience (Remote-Ireland and Remote-UK)


When you join the world’s leading Research & Advisory company, you’ll be part of a team that values curiosity, expert insights, bold ideas, and intellectual courage. As a Gartner analyst, you’ll not only use your knowledge and experience to help clients solve complex issues and deliver on key initiatives, but you will also grow your career and the scope of your impact across industries.

Sr. Principal Analyst, CRM and Customer Experience

About this role:

Gartner analysts are industry thought leaders who create must-have research and provide advice to world-leading organizations. You will help shape the way that Customer Relationship Management platforms are changing the landscape of customer relationships for leading organizations worldwide. You will use your expertise and the insights you gain during your Gartner career to guide solution architects, engineers, and senior technologists across a wide range of industries, geographies, and sizes. Conversely, our team will help you grow and expand your knowledge and expertise throughout your career at Gartner.

What you will do:

Gartner experts share our knowledge directly through published research, video calls with clients, and conferences worldwide. Responsibilities include:

  • Developing thought-leading research

  • Collaborating with your colleagues to advance technical research. 

  • Contributing to research planning

  • Engaging clients in video calls to advise on both strategic and tactical technology initiatives.

  • Supporting the Gartner sales team with virtual tech briefings and video calls with potential clients

  • Delivering presentations at Gartner events and conferences

What you will need:

We are seeking someone who has experience implementing, integrating, and/or developing CRM solutions that support complex client needs. This person has a good understanding of customer data and/or master data management, customer engagement and the technologies that support them. He or she will also be able to go beyond the technology and have a good grasp of how it helps meet business needs. Qualified candidates will have the following:

  • 8+ years of hands-on technical experience with Salesforce Service/Sales Cloud or Microsoft Dynamics 365.

  • Understanding of Salesforce or Dynamics 365 architecture, data structure and best practices for implementation, integration, customization, and automation.

  • Data management abilities, including familiarity with SQL, T-SQL, OData or Power BI is preferred

  • Knowledge of data integration tools and experience integrating Salesforce or Dynamics 365 platforms with other business systems (ETL, CPQ, marketing automation, reporting, etc.)

  • Understanding of software management, release management, code versioning best practices, and deployment methodologies will be beneficial.

  • Ability to travel up to approximately 10% of the time, mostly within the region (EMEA/NA depending on home base), with some international travel.



Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:80909

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