Product Ops Associate

Description

About this role:

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI) . GPI’s mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate, to support and scale our vendor onboarding operations. You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations, technology research and product management.

What you’ll do:

• Successfully manage content for Gartner Peer Insights, a ratings and reviews platform for IT software

• Rigorously track validation and moderation steps and regularly report status, velocity, and issues; build status reports.

• Demonstrate a proactive approach to the improvement or optimization of existing processes.

• Apply lean product principles in your day-to-day problem solving and lead knowledge sharing sessions.

• Engage with different GPI teams/stakeholders through targeted, crisp and timely communication.

• Work towards streamlining processes and building best practices around reducing TAT and maintaining/enhancing quality.

What you’ll need:

• Master's with 0-1yrs OR tech graduation with 1-2 years of technology research experience, preferably with exposure in Digital Products space, followed by experience in Tech/IT industry, Research or Consulting

• Microsoft Office expertise – Advanced Excel, PowerPoint

• Understanding of complex technology products & able to comfortably learn about new ones.

• Proficient with conducting secondary research.

• Ability to coach/mentor team members

• Excellent attention to detail, including ability to identify, dig into, and remedy errors.

• Passion for continuous, metrics-based process and operational improvement

• Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner.

• A bias for action, including balancing tradeoffs, a willingness to “roll up your sleeves” and do what it takes to get things done.

• Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone.

• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering high quality deliverables.

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

• Competitive base salary

• Flexible work environment

• A great work culture.

#LI-PALAL

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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