Customer Experience Associate Director: Conference Product Strategy (Stamford)

Description

What makes Gartner Conferences a GREAT fit for you? 

Gartner conferences are uniquely designed with a combination of actionable, objective insights, expert guidance and consultation, peer networking, and solution provider assessment. The experience is unforgettable — and transformative — and helps senior leaders and their organizations achieve stronger performance against their mission-critical priorities.

About This Role:

Gartner's production strategy team leads projects that drive incremental value for conference attendees and exhibitors - and accelerates revenue growth for Gartner. We are looking for an execution-minded strategic thinker who can lead a portfolio of global projects aimed at helping drive consistent, scalable 20%+ revenue and contribution margin growth from Gartner’s industry-leading portfolio of conferences and events. You will lead a portfolio of projects that leverage data and AI to improve personalization, connect the customer journey across Gartner products and services, and enhance the digital customer experience. The role requires a creative and customer-centric strategic thinker who is passionate about translating data into business value.

What You’ll Do:

• Lead business projects that leverage AI and data to solve customer and business problems

• Develop personalization / recommendation strategy for conference user experience

• Test and measure impact of data and personalization services on client outcomes

• Partner with conference program management, content, and business solutions teams on metadata / tagging projects

• Explore applications for generative AI and natural language processing within the conference customer experience

• Identify and commercialize opportunities to monetize data via new products and services

• Explain and evangelize AI and data capabilities to Gartner leadership, business partners, and clients

• Assess results and ROI of data / AI products and projects

• Partner closely with conference centers of excellence and Gartner Ombuds and CDO teams to ensure conference customer data usage complies with Gartner’s ethical, privacy, and data protection guidelines

• Lead additional customer experience and product innovation projects as needed

What You’ll Need:

Experience

• Bachelor’s degree and 7+ years of experience. Master’s degree in business, data & analytics, or other technical field preferred.

• Experience leading strategic projects on data strategy and/or business applications of data

Analytics & AI

• Solid understanding of AI landscape, trends, and methods

• Proficient in connecting data with business value through storytelling and visualization

• Ideally candidate has some experience with commercializing data & insights products

Project & Change Management

• Strong project management discipline

• Ability to build strategic relationships and inspire/influence colleagues at all levels

• High degree of comfort applying frameworks and structure to work through ambiguity and uncertainty

• Experience with change management frameworks and internal communications

• Excellent verbal and written communications skills across all levels of the organization

Personal

• Passion for immersive, experiential businesses

• Experience leading, mentoring, and developing junior staff

• High level of initiative and desire to create a world-class user experience for Gartner clients

• Ability to multi-task and work in a dynamic, fast-changing environment

• Smart, bold, but humble attitude to work collaboratively with fellow associates

• Willingness to travel (including international) for multiple days 6-8x per year

#LI-EB1

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

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