Digital Customer Experience: Manager Strategic Projects (Stamford)

Description

What You’ll Do :

• Lead / manage workstreams on strategic projects related to conference digital customer experience, in areas such as:

  • Agenda building

  • Peer networking

  • Personalization

  • Onboarding and loyalty programs

  • Customer journey

• Serve as “business owner” for components of key digital customer experience projects – participate in sprint reviews, requirements meetings, coordinate with other business stakeholders to offer clear direction to business solutions team

• Develop and execute plans to understand customer needs, test new concepts and products with target customers, and iterate designs based on feedback

• Build / maintain relationships with teams across conferences and other business units / functions to understand requirements and end-to-end commercialization needs

• Lead launch and rollout planning for new products and/or major new features

What You’ll Need :

Experience

• Bachelor’s degree and 3-5 years of experience.

• Experience leading strategic projects in management consulting, product team, or corporate / business strategy team

Strategy / Analytics

• Energized by ambiguity and solving complex problems

• Strong analytics skillset including analyzing / segmenting customer data, defining KPIs

• Broad functional understanding, preferably in high-growth B2B environments

• Strong financial acumen and experience building business cases

Project & Change Management

• Strong project management discipline

• Ability to build strategic relationships and inspire/influence colleagues at all levels

• High degree of comfort applying frameworks and structure to work through ambiguity and uncertainty

• Experience with change management frameworks and internal communications

• Excellent verbal and written communications skills across all levels of the organization

Personal

• Passion for immersive, experiential businesses

• Ability to multi-task and work in a dynamic, fast-changing environment

• Smart, bold, but humble attitude to work collaboratively with fellow associates

• Willingness to travel (including international) for multiple days at least 6-8x per year

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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