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Client Service Operations Associate


About the role:

The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally. 

This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables.

What you will do:

  • Work in collaboration with the Client Success Partner team to complete daily tasks supporting the delivery of sponsorship package components: logo, registration, product literature, Session C&R, booth selection, calls scheduling, etc.
  • Responsible for proofing Exhibitor Portals across all conferences to ensure it meets established quality standards. 
  • Maintenance of clients’ communication templates and reports within the Event Management Platform (Rainfocus).
  • Collaborate effectively with the wider conference business: Exhibitor operations, logistics, content, program management, and marketing teams.
  • Understand the exhibit products and workflow maintaining standard operating procedures with high efficiency and accuracy.
  •  Support with reporting capabilities (Activity Tracker) including standard operating procedures (SOP), so the Client Success Team can cultivate and expand existing business relationships through frequent proactive client interactions.
  • Maintain accurate and up-to-date process documentation.

What you will need:

  • 1-3 years of experience; from any field of education
  • Highly organized with strong attention to detail
  • Process Oriented generating consistent delivery across conferences and regions
  • Ability to manage multiple deadlines, prioritize tasks and work under pressure
  • Ability to receive, interpret and react to partner requests with a high degree of professionalism.
  • Ability to work independently and within a team
  • Excellent written and verbal communication skills 
  • Proficiency in the MS Office suite, G-suite, and Event Management Tools
  • Willingness to work flexible hours and travel as needed.  

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, and more!
  • Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
  • Collaborative, team-oriented culture that embraces diversity 
  • Professional development and unlimited growth opportunities


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:78023

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