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Business Operations Manager, Global Conferences


We’re looking for a highly motivated Business Operations Manager to help our Conferences teams and partners solve critical challenges and get the most out of our technology solutions. You’ll be responsible for partnering with cross-functional teams to understand their goals, document their requirements and drive the execution of that strategy. You must have a customer-centric focus, technical knowledge deep enough to partner effectively with development resources, and above average communication, facilitation, and persuasion skills.

A qualified candidate is process-driven, analytical, can multi-task, and takes pride in their work while being able to work in a fast-paced, self-directed, and collaborative environment.

What you will do:

  • Support

    • Leverage Conferences’ technologies to deliver key experiences and solve critical challenges.

    • Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally.

    • Execute high-quality platform configurations with a focus on delivering global consistency.

    • Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date.

  • Communication

    • Build trust-based value-add relationships with senior leaders.

    • Partner with Product Owners and teams to write high-quality user stories explaining business problems.

    • Influence and negotiate inbound feature requests through governance with stakeholders.

    • Communicate product roadmaps and milestones.

  • Training

    • Create, update, and maintain documentation of existing business and technology processes as well as new feature releases.

    • Train and support business users on new capabilities and technologies.

  • Testing

    • Assess performance and translate information into actionable insights that can easily be understood and used to drive change.

    • Process QA testing and contribute to UA testing to uphold and achieve high-quality, low-defect product development.

What you will need:

  • Experience: 3-5 years of business analysis and project management experience.

  • Exceptional problem-solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story.

  • Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility.

  • Communication skills: You’re an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support.

  • Problem Solving: Ability to engage with cross-functional teams across the organization and work collaboratively to solve complex challenges.

  • Leadership: You’ve demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action-oriented and driven to achieve results and build trust with both business partners and internal developers.

  • Influence: You must demonstrate a high level of collaboration and strong negotiation skills.

  • Organization skills: Extremely organized with strong time-management skills.


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:77649

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