Applications Support Engineer - Salesforce (Barcelona)

Description

Hiring near our Barcelona, Spain Center of Excellence.

Hybrid, flexible environment.

About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.   

About the role:  

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s associate experience as part of the Gartner IT. We are looking for a results-driven, self-motivated problem solver.. As an Applications Support Engineer, you will identify opportunities to innovate and drive value.

What you will do:

• Analyze, debug, and enhance various integration solutions for SFDC integrations.

• Require Strong debugging /problem analyzing skills.

• Strong team player with experience working with large software engineering teams.

• Follows direction in Data and Integration efforts for Sales, Service and Corporate Systems.

• Consistent application delivery and production support.

• Effective and timely communication across IT & Business users.

• Maintain subject matter knowledge on the applications, product and/or business process associated with the application.

• Enthusiastic advocate and expert in modern full software development lifecycle practices

• Experience working on Service Now / Jira tickets.

• Must be devoted to delivering quality and well-tested solutions.

• Excellent written and verbal communication skills.

• The successful candidate will be adaptable, results-focused and can work independently or as part of a team.

What you will need:

• Bachelor’s degree in information technology, Computer Science or Engineering preferred.

• Ability to support day-to-day IT operations.

• Assist with the implementation of new processes and procedures.

• implementation, and support experience around complex Salesforce integration programs using Oracle PL/SQL or Microsoft TSQL.

• Ability to write and understand complex SQL statements.

• Demonstrated experience in the supporting ETL processes for data loading and extraction.

• Requires Strong debugging /problem analyzing skills.

• Experience with Cloud Infrastructure AWS (event bridge, Docker, Terraform, Ansible, Vault, Autoscaling, EC2 & Lambda), 

• Experience in supporting Web Services using WSDL, SOAP, HTTP, and UDDI.  Has good knowledge in RESTful web services. Strong understanding of JSON usage.

• Experience handling integrations through ETL, Pub/Sub and replication technologies

• Experience with Cloud Infrastructure AWS and Azure is a plus.

• Experience with Salesforce & Siebel CRM Platform is a plus.

• Enthusiastic advocate and expert in modern full software development lifecycle practices

• Working experience with onsite/offshore model is preferred.

What you will get:

• Competitive compensation packages.

• 23 days annual holiday.

• Private Medical and Dental Care.

• Life and Disability Insurance.

• Public Transport Subsidy.

• Ticket Restaurant Card.

• Childcare Vouchers (Ticket Guarderia).

• IncentiFit - annual reimbursement for health-and-wellness-related activities.

• Pension Scheme.

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

• Relocation Assistance - a specialist to help you with all the appointments and paperwork.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• Professional development and unlimited growth opportunities.

• Hybrid environment with flexibility and more.

• New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.

• Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O’Clock.

Please Note:

• Applications must be submitted in English.

• A valid EU visa/passport is required for this position.

#LI-JC5

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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