Conference Registration & Customer Experience Specialist

Description

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The Registration Experience team is focused on shaping a world class registration experience for all clients and delegates who attend Gartner Conferences.

As an ideal candidate, you would support the registration team by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.

What you will do:

• Process and support registrations that come through as an entitlement of the Gartner premium suite of products

• Support strategy for segmented attendee experiences.

• Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, ongoing housing reporting, one-off data requests)

• Registration audits (outreach, follow up and updating records as needed)

• Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients

• Responsible for answering client and associate inquiries related to Conferences experiences

• Mailbox management

• Ask Us Chat

• Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives

• Partner with internal registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience

• Travel to events and provide support onsite as determined by Manager.

What you will need:

• Bachelor’s degree in any field

• 3+ years of customer service experience and/or events experience

• 1-2 years of experience in a business analytics role o Fully competent in Microsoft Office, strong Excel skills needed o Experience with project management and process improvement

• Ability to manage multiple tasks simultaneously and prioritize workload

• Experience with customer support platforms, troubleshooting and escalation resolution

• Understanding and appreciation of technology.

• Strong business writing and communications skills

• Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork

Who are we:

Gartner is the world’s leading research and advisory company, offering information, advice and tools for business leaders. We provide objective and invaluable insights to our C-level executive clients, where we guide them to achieve the mission-critical priorities of their organization. We’ve grown exponentially since our founding in 1979 and now employ over 17,000 associates globally and support 12,000 clients in more than 100 countries.

Our awards and accolades:

• Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020

• Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019

• Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020

Learn more at jobs.gartner.com

Come be a part of our incredible organization!

Gartner is an Equal Opportunity / Affirmative Action Employer committed to the value of workforce diversity

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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