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Director, Strategy & Programs


Director, Strategy and Programs

What makes Gartner a GREAT fit for you?

When you join Gartner, you will be part of a fast-growing team that helps the world become smarter and more connected. We are the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training, and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role:

The Strategy & Programs team helps Global Services & Delivery (GS&D) improve the way value is delivered to our clients in a more consistent and effective way. Our team’s charter includes three main components:

1) Designing, implementing, and continuously improving our service delivery model

2) Scoping, defining, and implementing other strategic and operational initiatives

3) Facilitating communications, encouraging collaboration, and “connecting the dots” for other GS&D programs and initiatives

We are looking for a Strategy & Operations Director to help design, innovate and continuously improve the Client Service Delivery Model in GS&D. This is a high visibility, high impact role, and a great platform to make a disproportionate impact on our clients’ and Gartner’s future success. The Director role will take responsibility to design improvements in processes, responsibilities, tools, and metrics that lead to improved client retention and increased efficiency & effectiveness within the Global Services & Delivery team

What you'll do:

  • Lead & own scoping, analysis, and planning of key initiatives for the organization as either track within a program or independent.  The successful candidate will be able to structure an ambiguous problem and solve it in a collaborative and inclusive fashion with many diverse stakeholders based on delighting the client as well as Gartner’s commercial objectives.

  • Effectively engage and influence a wide range of stakeholders in solving cross-functional problems and capitalizing on opportunities.

  • Develop key elements of the Client Service Delivery Model while partnering with Sales/Service/Research.  This could include process improvement, the voice of the client or internal stakeholder impact analysis, development, and rollout of better tools to bring value to our clients.

  • Conduct pilots to ascertain best practices for future implementation into the Client Service Delivery Model with BUs

  • Help guide successful rollout in collaboration with the Service Excellence team and other stakeholders

  • Lead plans to roll out programs including partnering with communications and Learning & Development.

  • Analyze client needs by means of qualitative and quantitative sources.  Synthesize into findings and opportunities, advocate for the client’s perspective in everything that you do

  • Collaborate across Strategy & Operations, Services & Delivery, Sales, Product, and Research & Advisory teams to bring these solutions to our service and delivery teams in a coordinated way

  • Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership to solve problems and identify business improvement opportunities.  Become an indispensable advisor, thought partner, and execution arm to our BU leadership.

Who are you?:

  • Bachelor’s Degree required / Master’s Degree preferred

  • 8+ years of professional experience in related roles ( Consulting or comparable corporate experience a plus)

  • Experience leading large scale transformations across multiple teams/ products/ business units

  • Champion mindset – innovative by nature, optimistic, and driven to only accept the best for the business.

  • Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.

  • Outstanding project management skills with an ability to run complex projects, meet deadlines, and prioritize workloads. 

  • Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks, and updates for use by multiple levels of staff, up to and including the executive level.

  • Strong influencing skills: ability to create alignment on objectives, vision, and plan in a fast-paced, heavily matrixed organization. Ability to manage stakeholders.

  • Strong interviewing/focus group and surveying skills to determine and identify best practices, barriers, and opportunities and synthesize those with relative importance, and make recommendations.  Ability to apply these skills both to clients and Service Delivery associates.

  • Very strong Excel and PowerPoint skills with strong presentation skills both in service and executive leadership.

  • Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.

  • Knowledge of the Gartner Service Delivery model or experience in delivering directly to a client is a plus.

  • Strong balance between strategic view and operational execution.

  • Lean six sigma experience useful.

What we offer:

In addition to an outstanding work environment with excellent growth potential, Gartner for Finance Leaders provides exceptional compensation and benefits, including:

  • Competitive base salary

  • Annual bonus potential

  • Excellent benefits package

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.

Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries.

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76792

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