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Sr Manager, Sales Operations


Role Purpose:
Enable a scalable and effective sales organization by leading projects to drive sales productivity and optimize the organization’s business and sales process infrastructure, while driving globally consistent execution and adoption of best practices. Partner cross functionally to meet the ongoing operational needs of the sales organization and support sales leaders by understanding and addressing their organizational needs.

Primary Responsibilities:  

  • Lead projects to drive the strategic initiatives established by Business operations and Sales leadership

  • Partner with Variable Compensation, Territory Planning, and Territory Management to improve processes and execute on strategy decisions established by Conference Attendance Sales global leadership

  • Build collaborative relationships with CAS Sales Leadership

  • Lead projects with the Business Analytics team to improve reporting and insights necessary for leadership to effectively strategize, plan, and lead their organizations

  • Partner with Sales Enablement on sales programs and initiatives to drive sales productivity, improved CRM adoption, fulfillment of business unit priorities, and overall sales effectiveness

  • Partner with business support functions to develop and execute long term solutions for operations challenges such as conference launch processes, finance treatment of tickets, etc.

  • Manage the rhythm of business activities such as weekly leadership team meetings, Key Initiative Meetings, Quarterly business reviews, annual planning, and other cadenced reporting, metrics, and business needs

  • Support compensation plan design processes and development of incentive programs to drive sales force behavior

  • Support establishment of business unit KPIs, metrics, and quota setting methodologies

  • Support annual planning processes including salesforce expansion, organization structure, rules of engagement, etc.

  • Develop in-depth insight into the sales force and their needs to inform decisions and strategies

  • Conduct ad hoc reporting and analysis as needed

Professional Experience & Qualifications:  

  • Bachelors degree required, Masters or advanced degree a plus

  • 5+ years of progressive business experience, preferably in a sales operations or business operations function

  • Demonstrates strong knowledge of business process, operational strategy, trends, issues and data analysis to deliver against business objectives

  • History of project management, effectively driving key business initiatives

  • Experience working with sales teams

  • Process oriented with strong analytical skills

  • Ability to think big picture with willingness to also deep dive

  • Strong communication skills with ability to balance high level communication with technical communication

  • Ability to recognize problems and see them through to solution

  • Demonstrated ability to work independently and with little direction

  • High sense of urgency and attention to deadline

  • Financial management skills with high attention to detail

  • Exceptional Microsoft office skills, especially Excel & PowerPoint, PowerBI experience is a plus

  • Experience with Microsoft Project or other project management software is a plus


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76730

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