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Operations Specialist, IT


About the role

Operations Specialist position responsible for support of Gartner’s client-facing tools portfolio to help fulfill our Sales, Services & Corporate Delivery strategy.

What you’ll do:

  • Analyze, debug, and enhance various integration solutions for SFDC integrations.

  • Require Strong debugging /problem analyzing skills.

  • Strong team player with experience working with large software engineering teams.

  • Follows direction in Data and Integration efforts for Sales, Service and Corporate Systems.

  • Consistent application delivery and production support.

  • Effective and timely communication across IT & Business users.

  • Maintain subject matter knowledge on the applications, product and/or business process associated with the application.

  • Enthusiastic advocate and expert in modern full software development lifecycle practices

  • Experience working on Service Now / Jira tickets.

  • Must be devoted to delivering quality and well-tested solutions.

  • Excellent written and verbal communication skills.

  • The successful candidate will be adaptable, results-focused and can work independently or as part of a team.

What you’ll need:

  • Bachelor’s degree in information technology, Computer Science or Engineering preferred.

  • Ability to support day-to-day IT operations.

  • Assist with the implementation of new processes and procedures.

  • implementation, and support experience around complex Salesforce integration programs using Oracle PL/SQL or Microsoft TSQL.

  • Ability to write and understand complex SQL statements.

  • Demonstrated experience in the supporting ETL processes for data loading and extraction.

  • Requires Strong debugging /problem analyzing skills.

  • Experience with Cloud Infrastructure AWS (event bridge, Docker, Terraform, Ansible, Vault, Autoscaling, EC2 & Lambda),

  • Experience in supporting Web Services using WSDL, SOAP, HTTP, and UDDI.  Has good knowledge in RESTful web services. Strong understanding of JSON usage.

  • Experience handling integrations through ETL, Pub/Sub and replication technologies

  • Experience with Cloud Infrastructure AWS and Azure is a plus.

  • Experience with Salesforce & Siebel CRM Platform is a plus.

  • Enthusiastic advocate and expert in modern full software development lifecycle practices

  • Working experience with onsite/offshore model is preferred.


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76727

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