Client Success Specialist

Description

About Gartner Digital Markets: 

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business comprises three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 

About the role:   

The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy. 

What you will do:

• Address client needs while maintaining relationships with key accounts via phone and email/tickets.

• Update and maintain account information and content for our existing clients.

• Accurately create reports on a daily, monthly and quarterly basis for some of our larger high-potential accounts.

• Take ownership in your training and development by being proactive, asking questions ,identifying areas for growth and taking action.

• Communicate effectively with both team members and managers to better understand customer needs, maximize retention and growth, and share learnings.

• Maintain a detailed understanding of products and services, assist clients with questions and suggest the best practices for their needs.

• Create, test, troubleshoot and activate integrations from our internal system to a client’s CRM system using a web-to-lead form and internal interface (Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).

What you will need:

• Bachelor’s degree or equivalent.

• 0-2 years of relevant sales or customer support experience. 

• Experience working with brand image and promoting value through customer experience.

• Excellent communication skills, verbal and written with a high level of professionalism. 

• Strong organizational and time management skills, Active team player and multitasker who can quickly adjust priorities.

• Enthusiasm and willingness to help and educate others.

• Interest in marketing, business and technology.

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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