Program Specialist, Sales Learning & Development

Description

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

Job Brief:

We’re looking for a Program Specialist to join our global Sales Learning and Development (SL&D) team. The SL&D team is responsible for sales new hire onboarding, as well as development programs for tenured associates. The SL&D Program Specialist will oversee the operations and logistics of our global sales learning program. This role requires a high degree of independent problem solving, stakeholder management, coordination, attention to detail and excellent communication skills. The ideal candidate will have hands-on knowledge and experience in L&D operations and program management, while being agile, accountable and results oriented.

What You Will do:

• Oversee logistics and operations of global Sales L&D program including onboarding processes, creation of associate resources, and scheduling
• Support the effort to define, design, and develop the learning and development strategy for the Gartner Digital Markets Sales team
• Assist in the on-going development and refinement of the learning curricula that includes but is not limited to: The documentation of best practices, lessons learned and bright spots of high performing associates. New training or resources required for new and/or revised products and services. New training or resources required for new and/or revised sales processes
• Aid the Sales Enablement program with logistics support, including scheduling and resource creation and/or formatting
• Develop effective working relationships with key stakeholders to support the continual gathering of information, feedback and input in order drive curriculum development/evolution
• Partner with HR to ensure clear and effective communication on new hire start dates and onboarding periods
• Maintain clear communication channels regarding updates to the Sales L&D program and partner with Sales Communications when widespread messaging needs to be conveyed
• Develop surveys to collect feedback for the SL&D team to help determine strengths and areas of opportunity
• Engineer trackers and surveys to measure new hire performance and progress, as well as report and present relevant data back to key stakeholders
• Leverage learning technology in order to effectively deliver training content (repeatable, scalable) for Sales associates, and aid in the development of technology-based learning and development solutions
• Identify training tools, platforms, and new resources to improve program productivity and effectiveness

What You Will Need:

• BA degree in IT, Business, Marketing, Instructional Design, Education Technology or similar
• Minimum 1 year in experience in a sales environment or operations role that supported corporate training
• Ability to evaluate needs and present effective solutions to business unit partners
• Strong communication (verbal and written) and presentation skills
• Excellent attention to detail and organization
• Experience in writing effective instructional text, audio and video scripts
• Experience/Understanding in visual design skills with ability to storyboard
• Familiarity with Learning Management System (ideally Cornerstone) and e-Learning development programs (ideally Articulate) is preferred 
• Ability to independently manage and prioritize projects in an organized, programmatic way
• Excellent organization skills, time management and task flexibility with the ability to change priorities as needed
• Willing to accept full accountability across all projects assigned
• Able to collaborate and build productive relationships with cross-functional stakeholders
• Strong team player, willing to share ideas and information with peers and business leaders
• Growth Mindset – sees problems as opportunities
• MS suite (PPT, Project, Word, Excel)

What We Offer:

• Limitless growth and learning opportunities.
• A collaborative and positive culture — Your team will be as smart and driven as you
• Outstanding compensation — Plus competitive benefits and generous time off
• A chance to make an impact — Your work will contribute directly to our strategy

#DigitalMarkets

#LI-BO2

#LI-Hybrid

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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