Sr Analyst, Retention Programs

Description

About this role: 

The Senior Analyst for Retention Programs in North Asia is the regional program lead of Gartner Global Retention Programs. You`ll work alongside our Sales and Service & Delivery teams to provide support, advisory, and business insights to ensure our Gartner’s largest clients receive a strong return on their investment. You`ll drive impact through strategic projects to achieve key business objectives (retention, growth, early-renewal rate, etc.) and improve the regional business performance.  

What you’ll do:

• Own and implement the global retention program in North Asia (Greater China and Japan) region
• Conduct feedback interviews with senior executives of Gartner`s key clients to understand the impact from the clients
• Create strong business cases, provide relevant Gartner best practices and resources to secure business
• Drive early renewals, long term (multi-year) business and adaption of our most strategic products and services
• Make recommendations and drive initiatives that ae measured by material long-term performance improvement
• Identify, pilot, and lead innovative approaches to optimize and streamline Global Retention Programs
• As a strategic partner and subject matter expert, work with sales and service team to help mitigate risk, identify growth opportunities, and problem-solve on the largest regional accounts
• Achieve 85% retention on account coverage area

What you’ll need:

• Bachelor`s degree (Master`s preferred)
• Native-level Mandarin Chinese and business-level English language ability (additional Japanese language proficiency preferred but not necessary)
• 3+ years of relevant professional experience
• Preferred experience in business analysis or consulting
• Strong stakeholder management ability, able to influence and coordinate resources from different organizations
• Strong ability to work on complex problems and manage cross-functional projects or programs
• Proficiency in MS Office suite, including Excel and PowerPoint
• Excellent critical thinking, analytical and problem-solving skills
• Ability to listen, understand from the audience perspective and communicate efficiently

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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