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Client Success Manager


About the role: (#LI-TS1)

In the Client Success Manager (CSM) – High Tech Companies role, associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects and develop creative approaches to solve those tough client problems leveraging the entire breadth of Gartner resources.

In addition to these complex job duties, the associate will also collect feedback to write a roadmap for IT development of an application or tool, interview their clients within an assigned territory about the value they are getting and investigate opportunities to gain more value from their Gartner service, as well as study growth and retention by working with large data sets to identify insights.

You’ll be successful as a Client Success Manager if you possess a passion for client service, value-added engagement with problem solving approach, work well in teams, and communicate clearly and effectively.

What you will do:

  • Work with senior and C-level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience
  • Bring product management expertise and link how Gartner can help clients throughout their product lifecycle
  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract
  • Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs
  • Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities
  • Liaise between Gartner and all members of the client’s team to ensure the seamless support of team level strategic initiatives
  • Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

What you will need:

  • At least 4 plus years of working experience in client-facing positions, preferably with C-level professional interactions
  • Experience in Client Services, Client retention and engagement
  • Ability to effectively interact with clients at the senior leadership level
  • Strong verbal and written communication skills
  • Effective time management and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Ability to work independently and effectively under pressure
  • Ability to process and understand information quickly in order to make actionable, intelligent decisions and tie previously unrelated concepts together
  • Knowledge and understanding of major IT concepts

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76179

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