Manager, RES

Description

POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES

• Overall accountability for all client inquires: Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained.
• Manage, mentor and motivate subordinates through individual development, performance management and daily training to achieve the goals of Gartner and the associates.
• Drive pro-active, profile based fulfillment, conduct customized searches and proactively send relevant research and information based on customer profile.
• Broker all research requests and inquires: receive request, interpret and deliver client responses customized to the clients’ expectations. Coordinate and facilitate access to Gartner analysts.
• Thorough knowledge of Gartner research, a subject matter expert in multiple content areas.
• Assist Gartner Sales with renewal and client retention driving opportunities

Job Requirements

• Bachelor’s degree required, Major in Business or IT preferred.
• IT industry experience preferred, with a client focus.
• Two to three years of experience managing direct reports.
• Knowledge, understanding and keen interest in technology.
• Strong interpersonal and relationship building skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and handle multiple requests concurrently.
• Ability to problem solve and bring timely resolution to issues.

#LI-MM5

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

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