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Sr Operations Specialist


About the role

This is a unique opportunity to put your analytical skills to work. We are looking for a self motivated, success driven individual who can work well independently and provide support to a growing team in the Digital Workplace Services Operations Team. This role will allow successful candidates to work with Gartner associates across all business units supporting our various collaboration tools, including integrations and migrations. This role will allow for exposure to industry leading technologies and allow for growth with Digital Workplace Services. This role will include working with our help desk associates, our business partners and at times, our vendors. Delivering training sessions, updating training materials and providing one on one guidance to our business partners as needed.

What you’ll do

  • Be a subject matter expert on our enterprise collaboration tools

  • Work independently in a fast paced environment.

  • Partner with our Help Desk team to provide assistance and guidance on our tools.

  • Support business partners in their exploration of our Digital Workplace portfolio.

  • Create training programs with a focus on support and best practices of our collaboration technologies.

  • Optimizing operational processes and procedures for maximum efficiency while maintaining high quality standards.

  • Assisting with the implementation of new processes and procedures.

  • Identifying ways to improve associate experiences.

  • Interacting with customers and suppliers, answering questions, and resolving issues.

  • Tracking and reporting on operational performance.

  • Create metrics around our assorted collaboration tools that will include usage, adoption and status.


What you’ll need

  • Bachelor's degree preferred.

  • 4+ years of experience as an operations specialist or in a similar role.

  • Experience with Project Management methodologies a +

  • Ability to analyze and improve operational processes.

  • Excellent communication skills, both written and verbal.

  • Strong problem-solving and time management skills.

  • Detail-oriented.

  • Proficient with O365

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76102

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